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South Africa’s burgeoning IT market is one of the largest in Africa. New technologies are creating new ways of doing business, and IT service providers are
By Eric G Troup, Principal Architect Evangelist, Communications Sector, Developer & Platform Evangelism (DPE).
Microsoft and Portugal Telecom SAPO collaborated on and demonstrated the Service Delivery Broker (SDB) Catalyst for Management World Americas held in Orlando, Florida 9-11 November 2010.
The SDB Catalyst was originally intended to test and validate the work of the TM Forum Software Enabled Services Management Solution (formerly known as the Service Delivery Framework), applicable parts of the TM Forum Frameworx, and certain other industry standards through a multi-company (SaaS) platform supplemented by a SDB and service lifecycle management governance system.
Telefónica, one of the world’s leading telecommunications providers, has more than 130,000 employees and operates in 25 countries. As of December 2012, Telefónica’s