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TechNet Blogs > Telco Insights
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  • Telco Insights

    Telefonica deploying Office 365 and Yammer to gain competitive edge

    Posted 7 days ago
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    • 0 Comments
    Telefónica , one of the world’s leading telecommunications providers, has more than 130,000 employees and operates in 25 countries. As of December 2012, Telefónica’s total number of customers amounted to 315.7 million. Phil Jordan, group CIO at Telefónica, is leading a global IT transformation to drive better business results and gain a competitive edge. As with many telcos, the company is looking to enhance their digital capabilities as the industry races to provide new services to a global customer base. According to Kurt DelBene, president of Microsoft’s...
  • Telco Insights

    Revolutionizing Customer Experience: Is Your Back Office Ready?

    Posted 8 days ago
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    • 0 Comments
    - this post was written by Steve Kludt, Product Line Manager at CHR Solutions According to Forrester Research, customer experience leaders outperform their counterparts by 22.5%*. In a market where escalating competition and declining regulatory support continue to apply pressure on Communication Service Providers (CSPs), this is a stat that can’t be ignored. As CSPs fight to remain relevant and profitable there is an ever growing need to elevate the customer experience while reducing operating costs. Contrary to popular belief, these goals need not be mutually exclusive. Microsoft...
  • Telco Insights

    Template for Future-Ready Digital Services

    Posted 8 days ago
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    • 0 Comments
    - this post was contributed by TechMahindra, who has joined us in the Microsoft booth at TM Forum Nice this week. Enterprises and Corporations conduct business globally and engage with an ecosystem of suppliers and consumers as part of their business processes. CxOs of these organizations have to continuously evaluate new technologies and apply them in their business processes to ensure that the global machinery is well-coordinated, cost-effective and efficient in catering to business needs. At Tech Mahindra / Mahindra Satyam, we have identified that there is a strong need for business transformation...
  • Telco Insights

    Microsoft at TM Forum: The Road to Successful Cloud Partnerships

    Posted 10 days ago
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    • 0 Comments
    The telecom industry is in a race. A race to provide the latest and greatest network technologies (currently it’s LTE, but before that it was 3G). Telecom companies spend almost 15% of their revenue each year in capital expenses for their network. With industry revenue at $2 trillion, this equates to $300 billion in investments across the industry, and there is a widespread lack of confidence in the ROI of this $300 billion. Telecom operators don’t make money on Over The TOP (OTT) services traveling down their data network; for example, they don’t see revenue from the videos...
  • Telco Insights

    Windows 8 and Surface for the Telco Community

    Posted 10 days ago
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    • 0 Comments
    Windows 8 is the platform for modern businesses, and this week at TM Forum Management World in Nice, France, telecom industry leaders from around the world will be able to learn more about why Windows 8 is a key component of Microsoft’s Communications and Media solutions . A fast and fluid user experience that builds on the strongest assets of Windows 7 while expanding business capabilities such as line of business apps, mobility, security and virtualization, Windows 8 is built for businesses – especially Telcos. As a key component of Microsoft’s Communications and Media...
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