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During the TMF Management World show in Dublin, Microsoft and Convergys are making further announcements on the partnership between the two companies on BSS solutions. Here we invite Morag Lucey, Global Senior Vice President of Marketing and Product Management at Convervgys to comment.
by Morag Lucey, Global Senior Vice President of Marketing and Product Management at Convergys
In today’s market, it takes a nimble and capable CRM product to truly address dynamic customer needs, coordinating quickly across channels and types of data to provide a positive care experience at peak efficiency. To assist service providers with their business transformation, Convergys and Microsoft introduce a comprehensive business support system (BSS) that improves billing processes, customer service, and time-to-market for new revenue-generating services. With the release of Convergys CRM powered by Microsoft Dynamics CRM, we are extending our recognized industry leadership and expertise in the communications and utilities industries to enable you, our customers, to provide a 360 degree, inclusive customer experience that will help reduce churn and quickly transform your sales agents into power sellers. Convergys CRM will help your business to market more effectively, improve productivity, and gain actionable insights to enhance the customer experience and your customer relationship marketing campaigns. The result is a winning combination for you and your customers.
During the TMF Management World show in Dublin, Microsoft and Convergys are making further announcements on the partnership between the two companies on BSS solutions. Here we invite Bob Lento, President of Global Information Management at Convervgys to comment.
by Bob Lento, President, Global Information Management at Convergys
We are pleased to announce the release of Convergys CRM powered by Microsoft Dynamics CRM. Over the last 10 years we’ve seen our customers add new products and services for their customers along with a more complex operating environment. So we teamed with Microsoft Dynamics CRM system, a wonderful platform with simplicity and low cost, and built in the unique capabilities to service our customers in the communications and utilities industries. We’ve taken the innovation and technology that Convergys has developed over the years, like shopping and ordering, quote management, subscriber management and added that into the intellectual properties developed by Microsoft and created a unique opportunity for our customers, our market and for our customers to service their customers across any channel, in real time, with the right information. This is a tremendous opportunity for Convergys to add value for our customers and we look forward to demonstrating its value in the coming years.
We’re just a week away from the CRM360 Virtual Summit on May 17th, when business groups from around the world will digitally convene to learn how Microsoft Dynamics CRM can help them attract and retain customers, drive productivity and increase the bottom line.
For the telecom industry, client service is key, and Microsoft’s Dynamics CRM is designed to streamline logistics so businesses are able to focus on those crucial customer interactions. The summit is all about just that: learning ways to nurture existing customer relationships by improving internal processes, reducing administrative tasks, and free up employees to spend more time with customers.