June, 2010

  • A New Approach to Customer Care in Support of Next-Generation Services

    We've seen some great momentum following our partnership announcement with Convergys at at Mobile World Congress 2010. Most recently, at TM Forum , Convergys announced that they've signed up several SI's to the program including Alcatel-Lucent and Tech Mahindra. In addition, HP was announced as the preferred hardware partner. As we alluded to in an earlier post, we expect to see several more exciting announcements soon. In the meantime, we'd like to extend an invitation to an upcoming Webinar that features guest speakers from both Microsoft and Convergys. The Webinar will discuss how...
  • Management World 2010

    Management World was another exciting event for us at Microsoft and we had a busy show. I’ll give you an overview here so you know what we got up to and then you can follow the links for more specific detail on each area. Firstly, Convergys is adding some great momentum to the news of our partnership from Mobile World Congress. They’ve signed up some really strong SIs to the programme, Alcatel-Lucent and Tech Mahindra. HP has also been signed as the preferred hardware partner, which is fantastic news and we expect to have more for you soon. I’ll be taking part in what promises...
  • Getting Down to Work with the Cloud

    Terry McGuigan, Managing Director for the Telco Industry at Microsoft Communications Sector spoke at TelecomTV Resolutions’ live, European session on ‘ Getting down to work with the Cloud ’ at Management World alongside Thierry Zylberberg, France Telecom, Aileen Smith, TM Forum, John Gillam, BT Global Services and Joe Weinman, AT&T. This second leg of the three regional debates (Asia, Europe and US) focused on the opportunities and benefits presented by the Cloud and a large focus of the debate was corporate paranoia as a barrier to entry to the Cloud, more favourably...