This is classic. I saw this forwarded around a few weeks ago internally, and was recently given permission to share this with you all. Microsoft U.K. team created this video to show how Microsoft is feeling the pain of our customers when there are bugs and issues with our software.
It's also a great introduction to the IT Showtime program Microsoft Europe has got going. They've basically taken webcasts and put them on steriods, creating high-bandwidth video of quality presentations from Microsoft events, complete with multi-camera shoots. Europe has more broadband penetration than we do here in the U.S. But interesting user interface and experience. Check that part out as well.
Dean AndrewsTechNet Webcasts