As mentioned in my previous post, we are aware that some Subscribers have recently become unable to access Subscriber Downloads, receiving Error Code 11008 when attempting to gain access.
During recent system maintenance, changes were made that have created issues with access from some Subscribers’ systems. It is not an option to roll back these changes, so work is now underway to evaluate possible solutions.
Several Subscribers facing this issue have posted suggestions on this blog and on other forums and blogs, and we recommend you try the following:
1. Delete cookies and browser cache
2. Try accessing Subscriber Downloads from an alternate location and/or an alternate computer
We do take this very seriously, and continue to work towards resolution. This upcoming weekend, November 10-11, there will be some intermittent unavailability of TechNet Plus Subscriber Downloads again for several system updates and patch applications.
· 11008 ERROR PATCH APPLICATION –
o These will include the application of a patch that should address one of the known causes of the 11008 Error many of you have been suffering with. We have a benchmark of the 11008 errors logged and will be monitoring them following the patch deployment.
o We have also identified several other actions/scenarios resulting in the logging of the 11008 errors, and we will continue to monitor to see if additional patches need to be developed for these. Many of the 11008 errors logged DO NOT result in users being denied access to the downloads, although we know that some could.
· NEW FTM CLIENT -
o One of the other upgrades this weekend relates to the system that delivers the bits for Subscriber Downloads. A new FTM (File Transfer Manager) Download Client is being released. You will be required to upgrade the existing FTM Active X control when you go to initiate a new download following the upgrade.
Have Feedback? Leave a comment – I looking forward to hearing from you.
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