Microsoft today unveiled the Premier Mission Critical Support program, a new a new Microsoft Services Premier Support add-on for mission critical IT support. Premier Mission Critical Support delivers personalized support coverage through designated support professionals with guaranteed response times backed by financial credits, round-the-clock access to expertise and prioritized access to product development teams. This includes end-to-end incident management and ensures the fastest possible root cause identification. Support works with product teams to provide critical, on-demand patch production in severe situations.
Premier Mission Critical Support currently covers Windows Server 2003, Windows Server 2008, Microsoft SQL Server 2005 Service Pack 2 and Service Pack 3, and SQL Server 2008 components of a mission-critical solution. The offering is currently available in English only worldwide. Support for additional languages will be available in April 2009. View the datasheet for more information.
More to come,
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