Microsoft today unveiled the Premier Mission Critical Support program, a new a new Microsoft Services Premier Support add-on for mission critical IT support. Premier Mission Critical Support delivers personalized support coverage through designated support professionals with guaranteed response times backed by financial credits, round-the-clock access to expertise and prioritized access to product development teams. This includes end-to-end incident management and ensures the fastest possible root cause identification. Support works with product teams to provide critical, on-demand patch production in severe situations.

 

Premier Mission Critical Support currently covers Windows Server 2003, Windows Server 2008, Microsoft SQL Server 2005 Service Pack 2 and Service Pack 3, and SQL Server 2008 components of a mission-critical solution. The offering is currently available in English only worldwide. Support for additional languages will be available in April 2009. View the datasheet for more information.

 

More to come,

Mitch

 

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