Unified physical and virtual IT management for midsized businesses
I ran into an interesting issue the other day and thought I would post it here in case anyone else happened to see it. The issue is that if you use System Center Essentials 2007 (SCE) to manage computers in your environment, when you select a specific computer in the admin console it will try to display the information in the details pane but will ultimately crash with the error message below:
Description: Stopped working
Problem signature: Problem Event Name: CLR20r3 Problem Signature 01: B0JHPZQR1B3GGBEMYEIFSKRWRQLFYWDD Problem Signature 02: 6.0.1885.0 Problem Signature 03: 47be30a3 Problem Signature 04: mscorlib Problem Signature 05: 22.214.171.124 Problem Signature 06: 4bf4c743 Problem Signature 07: f4f Problem Signature 08: 7 Problem Signature 09: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB OS Version: 6.0.6002.2.2.0.272.7 Locale ID: 1033
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Note that selecting other computers works just fine, but whenever you select that problem computer the console will keep crashing while trying to display its information. Also when trying to run Reports for Deployment status, the reports will not work and will error out.
This can be caused by wrong information being reported by the video card driver. In this case, this happened because when SCE collected software and hardware inventory of that computer, the video card driver from that system reported an invalid value (e.g. a negative value) for the video card memory. For example, on a working computer it will show a value as 256 MB, but on a problem computer it may show a negative value such as -340473856 for Adapter RAM.
This can be seen by running Hardware Inventory report (SCE console –> Reporting pane) for that computer and selecting to see video card information.
The ideal fix is to update the display driver on that computer or change it to a new one.
An alternate option is to update WSUS. This problem occurs when using WSUS 3.0 Service Pack 1 (3.1.6001.65) as it stores values in SUSDB as it's received (i.e. negative values), but in WSUS 3.0 Service Pack 2 (WSUS 3.2.7600.226), it takes care of such negative values and does not store the invalid values in SUSDB.
Once you update WSUS from SP1 to SP2, it updates SUSDB immediately, and then your SCE console will not crash anymore while trying to display information for that computer.
Reports for deployment status will also start working fine once this is done.
You can download WSUS 3.0 SP2 from this link: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=a206ae20-2695-436c-9578-3403a7d46e40
Milan Jajal | System Center Support Engineer
The App-V Team blog: http://blogs.technet.com/appv/ The WSUS Support Team blog: http://blogs.technet.com/sus/ The SCMDM Support Team blog: http://blogs.technet.com/mdm/ The ConfigMgr Support Team blog: http://blogs.technet.com/configurationmgr/ The SCOM 2007 Support Team blog: http://blogs.technet.com/operationsmgr/ The SCVMM Team blog: http://blogs.technet.com/scvmm/ The MED-V Team blog: http://blogs.technet.com/medv/ The DPM Team blog: http://blogs.technet.com/dpm/ The OOB Support Team blog: http://blogs.technet.com/oob/ The Opalis Team blog: http://blogs.technet.com/opalis The Service Manager Team blog: http: http://blogs.technet.com/b/servicemanager The AVIcode Team blog: http: http://blogs.technet.com/b/avicode
The installation of SCE 2007 SP1 blocks with a warning “WSUS Valid Date”. This happens because the WSUS 3.0 SP1 image present on the SCE 2007 SP1 DVD is expired in October 2010. This blog lists the steps to download and install WSUS 3.0 SP2 to unblock and complete the installation of SCE 2007 SP1.
On running SetupSCE.exe from the SCE 2007 SP1 DVD, the installation of SCE stops on the prerequisites check page with the warning: “Current WSUS Version is Out of Date”. The NEXT option on the prerequisite check page is disabled (as shown in the screenshot below):
This happens because the WSUS 3.0 SP1 Present on the SCE 2007 SP1 DVD has expired and needs to be replaced with WSUS 3.0 SP2. The steps involved for downloading WSUS 3.0 SP2 and unblocking the installation of SCE 2007 SP1 are as follows:
1. Download the appropriate WSUS 3.0 SP2 package from the Knowledge Base Article: KB972455 at http://go.microsoft.com/fwlink/?LinkID=161140
2. Copy all the files from the SCE 2007 SP1 DVD onto a local folder on the machine, like C:\SCE 2007 SP1.
3. Replace the existing WSUS.exe in the Setup folder of SCE 2007 SP1 present in the local folder on the machine created in step 2 (C:\SCE 2007 SP1) with the WSUS3.0 SP2 KB article package downloaded in Step 1.
4. Run SetupSCE.exe from the SCE Setup present in the local folder on the machine created in Step 2.
5. The Installation Prerequisites page still shows the warning message “Current WSUS Version is out of date”. But the NEXT option is enabled and we can go ahead with the installation of SCE ignoring this warning message.
6. Proceed with the remaining pages on the SCE 2007 SP1 wizard to complete the installation of SCE 2007 SP1.
7. The version of WSUS installed is WSUS 3.0 SP2. This can be checked in the WSUS properties once the installation of SCE 2007 SP1 completes.