Hi Service Manager fans!

A while back I facilitated a series of Service Manager Deep Dive sessions for partners and customers on specific capabilities within Service Manager.  Enjoy!  I’ve also now fixed the broken links.

Incident & Problem Management Deep Dive

Change Management Deep Dive

Feb 08 10.30 [SCSM Deep Dive Session Change M...] from Sean Christensen on Vimeo.

CMDB and Connector Framework

Data Warehouse and Custom Reporting

Feb 09 09.06 [SCSM Deep Dive Session Reportin...] from Sean Christensen on Vimeo.

Customizing Service Manager

Enjoy!

Sean

 
July 2010 295

Sean Christensen
Senior Technical Product Manager, ITIL v3 Expert
System Center Service Manager, IT Process & Compliance
System Center, Management & Security Division
Email: sean.christensen@microsoft.com Twitter: @SeanC_MSFT