Consolidated List of Service Manager Resources and ‘How To’ Information

For those of you who have been following the Service Manager blog, you’ve seen the wealth of content that our Service Manager team have been busily communicating.

My colleagues Travis Wright sent me the consolidated list below, which cover a superb wealth of information for anyone who is using, or planning to use, Service Manager.  Note that we will soon be refreshing our web content, but you can get some great information on Service Manager via our website, and also download the Service Manager Beta 2 today!

Platform

• The System Center Platform in Service Manager Part 1: Introduction
• The System Center Platform in Service Manager Part 2: The Model-Based Database
• The System Center Platform in Service Manager Part 2: The Model-Based Database - Try It!
• The System Center Platform in Service Manager Part 3: The System Center Data Access Service
• The System Center Platform in Service Manager Part 3: The System Center Data Access Service - Try It!
• The System Center Platform in Service Manager Part 4: The System Center Management Service
• The System Center Platform in Service Manager Part 4: The System Center Management Service – Try It!
• The System Center Platform in Service Manager Part 5: The Management Configuration Service
• The System Center Platform in Service Manager Part 6: The Data Warehouse
• The System Center Platform in Service Manager Part 6: The Data Warehouse – Try It!

Administration

• Creating Notification Templates in System Center Service Manager
• Inserting links to Review/Manual Activities in notifications
• How to Target Knowledge Articles at Different Groups of Users
• How to Target Announcements at Different Groups of Users
• Deleting Objects in Bulk in the CMDB using PowerShell
• Action Log, History, and Auditing in Service Manager

Management Packs & Modeling

• Modeling: Deriving and Extending Classes
• Introducing Management Pack Bundles
• Understanding Lists/Enumeration Values: CI Status Example
• Overview of the Forms Infrastructure and the Generic Form
• Sealing Management Packs
• Hacking Management Pack XML Like a Pro
• Create List Items (aka Enumeration Values) In Bulk Using EnumCreator.xlsx

Solution Examples

• Creating Browser Interfaces to Service Manager using the SDK
• Creating Custom Forms for Service Manager using Custom Controls: Service Request Example
• Creating a Custom Administration Setting
• How to Write a Custom Connector: CSV Connector Example
• Demo: Extending Service Manager to Automate IT Processes
• Managing Virtualization with System Center Service Manager
• Incident Resolution Satisfaction Surveys on SharePoint
• Showing Web-based Content in a Custom View
• Creating Workspaces (aka “wunderbars”) in System Center Service Manager
• Automatically Creating Incidents Periodically
• Displaying non-Service Manager reports in Service Manager
• Creating Views That Use Related Property Criteria (Type Projections) : Software Views Example
• E-mail user from Service Manager Console

Advanced Topics

• Troubleshooting Workflows in Service Manager
• Creating Incidents in Service Manager Programmatically on the Command Line
• Data Retention Policies (aka "Grooming") in the Service Manager Database
• Targeting Workflows in Service Manager
• Localizing Management Pack Content
• Using the CSV import feature
• Extending Search in Service Manager
• Service Manager Database Tour & Useful Queries
• Deleting Objects in Bulk in the CMDB using PowerShell
• System Center Service Manager - Tracking additional Incident information and displaying it on a customized Incident Form
• Extending and Customizing Service Manager: End-to-end Scenario Demo

Sacha Dawes, CISSP
Sr. Technical Product Manager
System Center Solutions for Dynamic Datacenters