The focus of this blog is to detail solutions to common and unique issues involving ConfigMgr OSD that we see within CSS. We will also be sharing best practices and lessons learned from handling support cases involving OSD.
We recently discovered an issue that KB2509007 would not install properly if installed at the same time as either KB977203 or KB977384 via the PATCH= option in the "Setup Windows and ConfigMgr" task. We were able to reproduce the issue internally and after some research and investigation, we discovered a fairly easy workaround to the issue. We found that if we installed the affected hotfixes with another hotfix in between, then KB2509007 would install correctly. Since these are popular hotfixes that are frequently installed during a Task Sequence, I wrote up the below article describing the issue and how to work around it.
After further investigation we found that the issue may be related to the originally released hotfixes for KB977203, KB977384, and KB2509007. As of June 2011, all of these hotfixes were rereleased. The newly released versions of these hotfixes do not exhibit the problem described as long as they are installed in the order they were released. It is no longer necessary to install another hotfix in between to correct the issue. If you downloaded and installed KB977203, KB977384, or KB2509007 before June 2011, it is advisable to uninstall them, redownload them, and reinstall them. Please see below for detailed instructions
Note: We are planning to publish the below article as a KB article. If not already available, it should be available soon as KB2673515.
When attempting to install System Center Configuration Manager 2007 (ConfigMgr 2007) hotfix 2509007 along with either 977203 or 977384 via the PATCH= option in the "Setup Windows and ConfigMgr" task of an OSD Task Sequence, 2509007 does not appear to install correctly and the problem described in 2509007 still occurs.
Under the "Components" tab of the ConfigMgr 2007 control panel the "ConfigMgr Software Updates Agent" will show as being updated to version 4.0.6487.2188. However, inspecting the DLL that 2509007 is supposed to replace, Updateshandler.dll, reveals that it has not been replaced and is at version 4.0.6487.2000 instead of version 4.0.6487.2188.
Attempting to rerun the 2509007 hotfix to try and resolve the issue does not fix the problem.
There original released hotfixes contained MSPs that may cause the issue described. As of June 2011, updated versions of the hotfixes have been released that resolves the issue described.
To resolve the issue, the following two actions should be taken:
Please note that both KB977203 and KB977384 are not needed.
Reinstall KB Hotfixes On Site Server
In the below instructions, both KB977203 and KB977384 may be installed or only one of them may be installed. If only one is installed, it is only necessary to reinstall the KB hotfix that was originally installed.
If both KB977203 and KB977384 are installed, KB977384 contains the hotfix found in KB977203, so normally KB977384 is sufficient. However KB977203 may still be desired to be installed since it includes CCMCertFix.exe. KB977384 does not contain CCMCertFix.exe.
Windows Server 2003
Ensure Hotfixes Are Installed In The Correct Order
Frank RojasSenior Support Escalation Engineer