imageI was working with the Windows Server Update Services (WSUS) support team a few months back looking for a way that we could help reduce the amount of time it takes to resolve a case as well as reduce the number of incidents we get, and one of the things that was suggested at the time was a site explaining some of the initial troubleshooting and data gathering steps we traditionally do for the majority of our cases.  That way you can get a head start on any issue you’re calling about, plus we might end up resolving some issues before the call is even made. 

It took a lot of time and a lot of effort by quite a few people but the site was eventually born:

http://blogs.technet.com/wsuscallback/

Since implementing the site back in March we’ve received a lot of great feedback so I thought it was about time that we broadcast this information here on the blog.  If you’re looking for help troubleshooting an issue this is a great resource to bookmark.  The site includes resources such as:

  • Information on the WSUS logs and how to use them for troubleshooting
  • An automatic fix for most client issues
  • Prerequisites for each WSUS version
  • Upgrade requirements and recommendations
  • Known issues
  • Information on Windows 7 and Windows Server 2008 R2 support
  • How to troubleshoot common issues
  • How-To articles
  • Much much more

As always, this isn’t a site for requesting technical assistance but if you ever find yourself working on an issue with WSUS then this is a great place to start.

J.C. Hornbeck | Manageability Knowledge Engineer