Troubleshooting SCCM Part III ...Software Updates

Troubleshooting SCCM Part III ...Software Updates

  • Comments 15
  • Likes

Software Updates

Providing updates to software and maintaining managed resources is a reality of networked, distributed computing. An effective software update management process is necessary to maintain operational efficiency, overcome security issues, and maintain the stability of the network infrastructure. However, because of the changing nature of technology and the continual appearance of new security threats, the task of effective software update management can be challenging.

The Microsoft System Center Configuration Manager 2007 software updates feature provides a set of tools and resources that can help manage the complex task of tracking and applying software updates to client computers in the enterprise. Click any link in the following section for overview information about software updates.

For more details on how to do software updates using configuration manager please check this link http://technet.microsoft.com/en-us/library/bb680701.aspx

 

Troubleshooting

 

Server side

 

The component which takes care of software update is software update point (SUP). So first we need to check if the software update point is installed correctly. If installed correctly you will have the entries in the log SUPSetup.log as shown below

 

SUPSetup.log

===========

<04-27-2010 23:51:04> ====================================================================

<04-27-2010 23:51:04> SMSWSUS Setup Started....

<04-27-2010 23:51:04> Parameters: C:\PROGRA~1\MICROS~1\bin\i386\ROLESE~1.EXE /install /siteserver:SCCM SMSWSUS

<04-27-2010 23:51:04> Installing Pre Reqs for SMSWSUS

<04-27-2010 23:51:04>         ======== Installing Pre Reqs for Role SMSWSUS ========

<04-27-2010 23:51:04> Found 0 Pre Reqs for Role SMSWSUS

<04-27-2010 23:51:04>         ======== Completed Installion of Pre Reqs for Role SMSWSUS ========

<04-27-2010 23:51:04> Installing the SMSWSUS

<04-27-2010 23:51:04> Correct and supported WSUS Server version is installed.

<04-27-2010 23:51:04> Invoking process "C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\RegAsm.exe" "C:\Program Files\Microsoft Configuration Manager\bin\i386\wsusmsp.dll"

<04-27-2010 23:51:30> Registered DLL C:\Program Files\Microsoft Configuration Manager\bin\i386\wsusmsp.dll

<04-27-2010 23:51:30> Installation was successful.

 

Once installed you need to make sure that it is configured the logs which can be of help are WCM.log and WSUSctrl.log. If you find errors then make sure that the WSUS is working well.  For the same you can check the following link http://technet.microsoft.com/en-us/library/dd939799(WS.10).aspx

The logs if configured correctly should look like this.

 

WSUSctrl.log

=============

SMS_EXECUTIVE started SMS_WSUS_CONTROL_MANAGER as thread ID 3432 (0xD68).                SMS_WSUS_CONTROL_MANAGER  4/27/2010 11:51:33 PM                        3216 (0x0C90)

This is a WSUS Role as WSUS registry key exists.                        SMS_WSUS_CONTROL_MANAGER  4/27/2010 11:51:33 PM                        3432 (0x0D68)

Found WSUS Admin dll of assembly version Microsoft.UpdateServices.Administration, Version=3.0.6000.273, Major Version = 0x30000, Minor Version = 0x17700111                        SMS_WSUS_CONTROL_MANAGER  4/27/2010 11:51:33 PM                        3432 (0x0D68)

Found WSUS Admin dll of assembly version Microsoft.UpdateServices.Administration, Version=3.1.6001.1, Major Version = 0x30001, Minor Version = 0x17710001                        SMS_WSUS_CONTROL_MANAGER  4/27/2010 11:51:33 PM                        3432 (0x0D68)

Found WSUS Admin dll of assembly version Microsoft.UpdateServices.Administration, Version=2.0.0.0, Major Version = 0x20000, Minor Version = 0x0                        SMS_WSUS_CONTROL_MANAGER  4/27/2010 11:51:33 PM                        3432 (0x0D68)

The installed WSUS build has the valid and supported WSUS Administration DLL assembly version (3.1.7600.226)                SMS_WSUS_CONTROL_MANAGER  4/27/2010 11:51:33 PM                        3432 (0x0D68)

Successfully connected to local WSUS server        SMS_WSUS_CONTROL_MANAGER  4/27/2010 11:51:33 PM                        3432 (0x0D68)

Local WSUS Server Proxy settings are correctly configured as Proxy Name  and Proxy Port 80       SMS_WSUS_CONTROL_MANAGER  4/27/2010 11:51:35 PM                        3432 (0x0D68)

Waiting for changes for 0 minutes     SMS_WSUS_CONTROL_MANAGER  4/27/2010 11:51:35 PM                        3432 (0x0D68)

Timed Out...                       SMS_WSUS_CONTROL_MANAGER  4/27/2010 11:51:35 PM                        3432 (0x0D68)

…………………..

…………………..

…………………..

                        SMS_WSUS_CONTROL_MANAGER  4/27/2010 11:51:35 PM                        3432 (0x0D68)

There are no unhealthy WSUS Server components on WSUS Server SCCM                    SMS_WSUS_CONTROL_MANAGER  4/27/2010 11:51:35 PM                        3432 (0x0D68)

Successfully checked database connection on WSUS server SCCM              SMS_WSUS_CONTROL_MANAGER  4/27/2010 11:51:38 PM                        3432 (0x0D68)

 

WCM.log

=========

This SCCM system is the Top Site where WSUS Server is configured to Sync from Microsoft Update (WU/MU) OR do not Sync.              SMS_WSUS_CONFIGURATION_MANAGER                        4/27/2010 11:50:36 PM                        5992 (0x1768)

Found WSUS Admin dll of assembly version Microsoft.UpdateServices.Administration, Version=3.0.6000.273, Major Version = 0x30000, Minor Version = 0x17700111                        SMS_WSUS_CONFIGURATION_MANAGER          4/27/2010 11:50:37 PM                        5992 (0x1768)

Found WSUS Admin dll of assembly version Microsoft.UpdateServices.Administration, Version=3.1.6001.1, Major Version = 0x30001, Minor Version = 0x17710001                        SMS_WSUS_CONFIGURATION_MANAGER          4/27/2010 11:50:37 PM                        5992 (0x1768)

Found WSUS Admin dll of assembly version Microsoft.UpdateServices.Administration, Version=2.0.0.0, Major Version = 0x20000, Minor Version = 0x0                        SMS_WSUS_CONFIGURATION_MANAGER          4/27/2010 11:50:37 PM                        5992 (0x1768)

The installed WSUS build has the valid and supported WSUS Administration DLL assembly version (3.1.7600.226)                SMS_WSUS_CONFIGURATION_MANAGER          4/27/2010 11:50:37 PM                      5992 (0x1768)

Successfully connected to server: SCCM.MYLAB.IN, port: 80, useSSL: False                   SMS_WSUS_CONFIGURATION_MANAGER          4/27/2010 11:51:23 PM                        5992 (0x1768)

Verify Upstream Server settings on the Active WSUS Server                        SMS_WSUS_CONFIGURATION_MANAGER          4/27/2010 11:51:23 PM                        5992 (0x1768)

Successfully configured WSUS Server settings and Upstream Server to Microsoft Update               SMS_WSUS_CONFIGURATION_MANAGER          4/27/2010 11:51:34 PM                        5992 (0x1768)

Successfully connected to server: SCCM.MYLAB.IN, port: 80, useSSL: False                   SMS_WSUS_CONFIGURATION_MANAGER          4/27/2010 11:51:39 PM                        5992 (0x1768)

……………………….

……………………….

STATMSG: ID=6617 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_CONFIGURATION_MANAGER" SYS=SCCM SITE=LAB PID=3040 TID=5992 GMTDATE=Tue Apr 27 18:23:49.259 2010 ISTR0="" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0       SMS_WSUS_CONFIGURATION_MANAGER                        4/27/2010 11:53:49 PM                        5992 (0x1768)

completed unpublishing previous clients                 SMS_WSUS_CONFIGURATION_MANAGER          4/27/2010 11:53:49 PM                        5992 (0x1768)

completed checking for client deployment             SMS_WSUS_CONFIGURATION_MANAGER          4/27/2010 11:53:49 PM                        5992 (0x1768)

Successfully inserted the WSUS Enterprise Update Source object {A36F27F1-F657-437E-9EBF-8531FE189A6B}                     SMS_WSUS_CONFIGURATION_MANAGER          4/27/2010 11:54:03 PM                      5992 (0x1768)

 

 

 

 

Once you confirm that the WSUS configuration is over then you need to make sure that the SUP is able to synchronize with the Microsoft update catalogue site and the same can be checked in this log.

 

WSUSsyncmgr.log

===============

Performing sync on local request       SMS_WSUS_SYNC_MANAGER           4/27/2010 11:59:54 PM                        6112 (0x17E0)

STATMSG: ID=6701 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=SCCM SITE=LAB PID=3040 TID=6112 GMTDATE=Tue Apr 27 18:29:54.530 2010 ISTR0="" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0                      SMS_WSUS_SYNC_MANAGER           4/27/2010 11:59:54 PM                        6112 (0x17E0)

STATMSG: ID=6704 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=SCCM SITE=LAB PID=3040 TID=6112 GMTDATE=Tue Apr 27 18:30:18.547 2010 ISTR0="" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0                      SMS_WSUS_SYNC_MANAGER           4/28/2010 12:00:18 AM                        6112 (0x17E0)

Synchronizing WSUS server SCCM   SMS_WSUS_SYNC_MANAGER           4/28/2010 12:00:18 AM                       6112 (0x17E0)

Synchronizing WSUS server sccm.mylab.in ...     SMS_WSUS_SYNC_MANAGER           4/28/2010 12:02:16 AM                       5220 (0x1464)

sync: Starting WSUS synchronization                       SMS_WSUS_SYNC_MANAGER           4/28/2010 12:02:16 AM                       5220 (0x1464)

sync: WSUS synchronizing categories                      SMS_WSUS_SYNC_MANAGER           4/28/2010 12:02:44 AM                       5220 (0x1464)

 

……………..

,……………………

 

Synchronizing update e6d5e961-e5c4-4816-b414-648feba450b7                SMS_WSUS_SYNC_MANAGER           28/04/2010 5:53:10 PM                        4380 (0x111C)

Synchronizing update 35a0b603-61ce-4f1e-b2dd-3cc36cdf8b31                  SMS_WSUS_SYNC_MANAGER           28/04/2010 5:53:11 PM                        4380 (0x111C)

Synchronizing update 333bf753-7abb-4fce-a15f-a1862ecf838b                   SMS_WSUS_SYNC_MANAGER           28/04/2010 5:53:11 PM                        4380 (0x111C)

Synchronizing update 136df562-d188-4e79-8879-8d8082c97614:  Definition Update for Windows Defender - KB915597 (Definition 1.81.438.0)      SMS_WSUS_SYNC_MANAGER                        28/04/2010 5:53:12 PM                        4380 (0x111C)

Done synchronizing SMS with WSUS Server sccmcen.scs.in  SMS_WSUS_SYNC_MANAGER           28/04/2010 5:53:13 PM                        4380 (0x111C)

STATMSG: ID=6702 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=SCCMCEN SITE=CEN PID=1880 TID=3256 GMTDATE=Wed Apr 28 12:23:13.745 2010 ISTR0="" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0           SMS_WSUS_SYNC_MANAGER           28/04/2010 5:53:13 PM                        3256 (0x0CB8)

Updated 3072 items in SMS database, new update source content version is 2              SMS_WSUS_SYNC_MANAGER           28/04/2010 5:53:13 PM                        3256 (0x0CB8)

 

Once the synchronization is successfully done, updates will be available in the update repository. You can then go ahead and create the deployment template and schedule for installation. On more details on how to please check the following link.

 

http://blogs.technet.com/configurationmgr/archive/2009/08/17/guide-to-software-updates-deployment-in-configuration-manager-2007.aspx

 

Once done if you check the status messages for your created update packages you will find the following status messages.

 

Severity       Type              Site code      Date / Time                         System         Component Message ID                        Description

Information                        Milestone    CEN                28/04/2010 4:21:28 PM                        SCCMCEN    SMS_DISTRIBUTION_MANAGER       2301              SMS Distribution Manager successfully processed package "TEST" (package ID = CEN00003).

Information                        Milestone    CEN                28/04/2010 4:21:27 PM                        SCCMCEN    SMS_DISTRIBUTION_MANAGER       2300              SMS Distribution Manager is beginning to process package "TEST" (package ID = CEN00003).

Information                        Milestone    CEN                28/04/2010 4:21:21 PM                        SCCMCEN    SMS_DISTRIBUTION_MANAGER       2330              SMS Distribution Manager successfully distributed package "CEN00003" to distribution point "["Display=\\SCCMCEN\"]MSWNET:["SMS_SITE=CEN"]\\SCCMCEN\".

Info

 Distribution Manager is beginning to process package "TEST" (package ID = CEN00003).

Information                        Audit              CEN                28/04/2010 4:20:59 PM                        SCCMCEN    Microsoft.ConfigurationManagement.dll               30068            User "SCS\Administrator" updated a package named " TEST  " (CEN00003) to the site distribution points.

Information                        Milestone    CEN                28/04/2010 4:12:14 PM                        SCCMCEN    SMS_DISTRIBUTION_MANAGER       2300              SMS Distribution Manager is beginning to process package "TEST" (package ID = CEN00003).

Information                        Milestone    CEN                28/04/2010 4:12:08 PM                        SCCMCEN    SMS_DISTRIBUTION_MANAGER       2301              SMS Distribution Manager successfully processed package "TEST" (package ID = CEN00003).

Information                        Milestone    CEN                28/04/2010 4:12:06 PM                        SCCMCEN    SMS_DISTRIBUTION_MANAGER       2330              SMS Distribution Manager successfully distributed package "CEN00003" to distribution point

Distribution Manager is beginning to process package "TEST" (package ID = CEN00003).

Information                        Audit              CEN                28/04/2010 4:11:21 PM                        SCCMCEN    Microsoft.ConfigurationManagement.dll               30125            User "SCS\Administrator" added new distribution points to a package named " TEST  " (CEN00003).

Information                        Audit              CEN                28/04/2010 4:11:20 PM                        SCCMCEN    Microsoft.ConfigurationManagement.dll               30000            User "SCS\Administrator" created a package named " TEST  " (CEN00003).

 

 

Once these steps are done then the rest of the things happens in the client.

 

Client Side

 

In the client side first thing we need to check is the locationservices.log to make sure that the correct SUP point is detected by the client, else make sure that the client is correctly reporting to the SCCM server and that the software update is enabled. Make sure that the server name and the port is specified correctly.

 

Locationservices.log

================

Calling back with the following WSUS locations LocationServices              4/29/2010 10:39:40 AM  2844 (0x0B1C)

WSUS Path='https://SCCMCEN.SCS.IN:443', Server='SCCMCEN', Version='2'         LocationServices              4/29/2010 10:39:40 AM         2844 (0x0B1C)

Calling back with locations for WSUS request {10066528-1C1B-4A0C-958B-F29ACBEDBBDF}          LocationServices                4/29/2010 10:41:31 AM  2844 (0x0B1C)

Calling back with the following distribution points          LocationServices              4/29/2010 11:27:23 AM  2552 (0x09F8)

Distribution Point='\\SCCMCEN.SCS.IN\SMSPKGC$\CEN00003\4ea80bd5-c8ac-4f98-be8a-1c18f24a34e4', Locality='LOCAL', DPType='SERVER', Version='6487', Capabilities='<Capabilities SchemaVersion="1.0"><Property Name="SSL" Version="1"/></Capabilities>', Signature=''         LocationServices              4/29/2010 11:27:23 AM  2552 (0x09F8)

 

Now once the policy agent triggers the scan cycle the windows update agent in the client will contact the WSUS server which in our case is also the SUP point. Once the scan is successfully completed this information is send as state message to the SCCM server. This can be checked in windowsupadte.log or you can check WUAhandler.log under SCCM client log.

 

WUAHandler.log

==============

Async searching of updates using WUAgent started.       WUAHandler     4/29/2010 10:42:20 AM  3488 (0x0DA0)

Async searching completed.       WUAHandler     4/29/2010 11:24:21 AM  1496 (0x05D8)

Successfully completed scan.    WUAHandler     4/29/2010 11:24:25 AM  2752 (0x0AC0)

Its a WSUS Update Source type ({D4F72DDB-F6C4-4B05-835F-A8C23098857A}), adding it.              WUAHandler     4/29/2010 11:25:24 AM       2752 (0x0AC0)

Existing WUA Managed server was already set (https://SCCMCEN.SCS.IN:443), skipping Group Policy registration.                WUAHandler     4/29/2010 11:25:25 AM  2752 (0x0AC0)

Added Update Source ({D4F72DDB-F6C4-4B05-835F-A8C23098857A}) of content type: 2                WUAHandler     4/29/2010 11:25:25 AM       2752 (0x0AC0)

Async searching of updates using WUAgent started.       WUAHandler     4/29/2010 11:25:25 AM  2752 (0x0AC0)

Async searching completed.       WUAHandler     4/29/2010 11:26:28 AM  2396 (0x095C)

Successfully completed scan.    WUAHandler     4/29/2010 11:26:32 AM  3756 (0x0EAC)

 

 

Completion of scan is important and if the same is not successfully done you can take the help of the following link to troubleshoot the issues. This link is of WSUS troubleshooting but you can get hints to troubleshoot the error code.

http://blogs.technet.com/sus/archive/2009/11/17/tips-for-troubleshooting-wsus-agents-that-are-not-reporting-to-the-wsus-server.aspx 

Now when the policy agent triggers the software update deployment cycle the scan result is compared with the catalogue and then it downloads only the required updates and install on schedule. You can check the updatestore.log, updatedeploymemt.log for more details. You can also check windowsupdate.log for more details.

 

Updatedeployment.log

==================

 

Service startup system task                 UpdatesDeploymentAgent                   4/28/2010 7:49:39 PM  3468 (0x0D8C)

Software Updates client configuration policy has not been received.          UpdatesDeploymentAgent                   4/28/2010 7:49:39 PM  3468 (0x0D8C)

Software updates functionality will not be enabled until the configuration policy has been received. If this issue persists please check client/server policy communication.                        UpdatesDeploymentAgent                   4/28/2010 7:49:39 PM  3468 (0x0D8C)

Software Updates feature is disabled                       UpdatesDeploymentAgent                   4/28/2010 7:49:39 PM  3468 (0x0D8C)

Software Updates client configuration policy has not been received.          UpdatesDeploymentAgent                   4/28/2010 7:49:39 PM  3468 (0x0D8C)

Software updates functionality will not be enabled until the configuration policy has been received. If this issue persists please check client/server policy

communication.                UpdatesDeploymentAgent                   4/28/2010 7:49:39 PM  3468 (0x0D8C)

………………….

…………………

Evaluation initiated for (1) assignments.                 UpdatesDeploymentAgent                   4/29/2010 10:39:20 AM                       336 (0x0150)

Deadline received for assignment ({3B1C5820-953D-4EFB-BDB7-3ABEE4C9788D})      UpdatesDeploymentAgent                   4/29/2010 10:39:20 AM                       3344 (0x0D10)

Enforcement trigger will be effective when the current action completes UpdatesDeploymentAgent                   4/29/2010 10:39:20 AM                       3344 (0x0D10)

Message received: '<?xml version='1.0' ?><SoftwareUpdatesMessage MessageType='EvaluateAssignments'><UseCachedResults>True</UseCachedResults></SoftwareUpdatesMessage>'       UpdatesDeploymentAgent                   4/29/2010 10:39:30 AM                        3940 (0x0F64)

Evaluation initiated for (0) assignments.                 UpdatesDeploymentAgent                   4/29/2010 11:01:55 AM                       4064 (0x0FE0)

……………………………….

DetectJob completion received for assignment ({3B1C5820-953D-4EFB-BDB7-3ABEE4C9788D})     UpdatesDeploymentAgent                   4/29/2010 11:26:59 AM                       3856 (0x0F10)

……………………..

Added update (Site_D4F72DDB-F6C4-4B05-835F-A8C23098857A/SUM_9fb3050e-26f2-4ccc-b9b0-b453ff58aaa9) to the targeted list UpdatesDeploymentAgent                   4/29/2010 11:26:59 AM                      3856 (0x0F10)

Added update (Site_D4F72DDB-F6C4-4B05-835F-A8C23098857A/SUM_de919dec-2021-474a-8a7f-d632c2068146) to the targeted list                      UpdatesDeploymentAgent                        4/29/2010 11:26:59 AM                       3856 (0x0F10)

Added update (Site_D4F72DDB-F6C4-4B05-835F-A8C23098857A/SUM_d2e84b36-f0fd-4434-825d-a753a338b0bd) to the targeted list                      UpdatesDeploymentAgent                        4/29/2010 11:26:59 AM                       3856 (0x0F10)

…………………..

……………………

Update (Site_D4F72DDB-F6C4-4B05-835F-A8C23098857A/SUM_de919dec-2021-474a-8a7f-d632c2068146) Progress: Status = ciStateDownloading, PercentComplete = 83, Result = 0x0                        UpdatesDeploymentAgent                   4/29/2010 11:27:36 AM                       1068 (0x042C)

Progress received for assignment ({3B1C5820-953D-4EFB-BDB7-3ABEE4C9788D})      UpdatesDeploymentAgent                   4/29/2010 11:27:38 AM                       12 (0x000C)

DownloadJob completion received for assignment ({3B1C5820-953D-4EFB-BDB7-3ABEE4C9788D})                      UpdatesDeploymentAgent                   4/29/2010 11:27:38 AM                       12 (0x000C)

EnumerateUpdates for action (UpdateActionInstall) - Total visible updates = 3               UpdatesDeploymentAgent                   4/29/2010 11:27:38 AM                       2960 (0x0B90)

Starting install for assignment ({3B1C5820-953D-4EFB-BDB7-3ABEE4C9788D})              UpdatesDeploymentAgent                   4/29/2010 11:27:38 AM                       12 (0x000C)

 

………………….

Update (Site_D4F72DDB-F6C4-4B05-835F-A8C23098857A/SUM_de919dec-2021-474a-8a7f-d632c2068146) Progress: Status = ciStateInstalling, PercentComplete = 100, DownloadSize = 0, Result = 0x0                         UpdatesDeploymentAgent                   4/29/2010 11:31:26 AM                       440 (0x01B8)

Update (Site_D4F72DDB-F6C4-4B05-835F-A8C23098857A/SUM_de919dec-2021-474a-8a7f-d632c2068146) Progress: Status = ciStatePendingSoftReboot, PercentComplete = 0, DownloadSize = 0, Result = 0x0           UpdatesDeploymentAgent                   4/29/2010 11:31:31 AM                       3568 (0x0DF0)

CTargetedUpdatesManager - Job completion received.           UpdatesDeploymentAgent                   4/29/2010 11:31:32 AM                       496 (0x01F0)

Job Id = {A807D023-9E41-4FE5-A528-6120C46C1134}              UpdatesDeploymentAgent                   4/29/2010 11:31:32 AM                       496 (0x01F0)

No pending install assignment             UpdatesDeploymentAgent                   4/29/2010 11:31:33 AM                       440 (0x01B8)

EnumerateUpdates for action (UpdateActionInstall) - Total visible updates = 3               UpdatesDeploymentAgent                   4/29/2010 11:31:33 AM                       2236 (0x08BC)

No installations in pipeline, notify reboot.               UpdatesDeploymentAgent                   4/29/2010 11:31:33 AM                       440 (0x01B8)

Notify reboot with deadline = Thursday, Apr 29, 2010. - 11:31:33, Ignore reboot Window = False                        UpdatesDeploymentAgent                   4/29/2010 11:31:33 AM                       440 (0x01B8)

 

The execution manager will have the following entries

 

Execmgr.log

==========

Mandatory execution requested for program Software Updates Program and advertisement {3D49D216-341B-4456-B52C-A0A480C06BEC}           execmgr       4/29/2010 11:27:50 AM                        2188 (0x088C)

Creating mandatory request for advert {3D49D216-341B-4456-B52C-A0A480C06BEC}, program Software Updates Program, package {3D49D216-341B-4456-B52C-A0A480C06BEC}                        execmgr       4/29/2010 11:27:50 AM                       2188 (0x088C)

CExecutionRequest::Overriding Service Windows as per policy.                   execmgr       4/29/2010 11:27:50 AM                       2188 (0x088C)

Execution Manager timer has been fired.              execmgr       4/29/2010 11:27:50 AM                       3256 (0x0CB8)

Executing program  in Admin context                       execmgr       4/29/2010 11:27:50 AM                       2188 (0x088C)

Execution Request for package {3D49D216-341B-4456-B52C-A0A480C06BEC} program Software Updates Program state change from NotExist to NotifyExecution                 execmgr                        4/29/2010 11:27:50 AM                       2188 (0x088C)

Executing program as an update.      execmgr       4/29/2010 11:27:51 AM                       2188 (0x088C)

Executing Update Program                   execmgr       4/29/2010 11:27:51 AM                       2188 (0x088C)

Updates Installation started for the passed command line       execmgr       4/29/2010 11:27:51 AM                       2188 (0x088C)

Looking for MIF file to get program status             execmgr       4/29/2010 11:31:31 AM                       440 (0x01B8)

Script for  Package:{3D49D216-341B-4456-B52C-A0A480C06BEC}, Program: Software Updates Program succeeded with exit code 0   execmgr       4/29/2010 11:31:31 AM                       440 (0x01B8)

Execution is complete for program Software Updates Program. The exit code is 0, the execution status is Success                 execmgr       4/29/2010 11:31:31 AM                       440 (0x01B8)

The user has logged off.                        execmgr       4/29/2010 11:38:13 AM                       2788 (0x0AE4)

 

Once update is installed, then depending on the reboot setting the system will be rebooted. This information is tracked using

 

RebootCoordinator.log

==================

Shutdown is already in progress        RebootCoordinator          4/29/2010 11:38:10 AM                       3792 (0x0ED0)

Reboot initiated                 RebootCoordinator          4/29/2010 11:38:10 AM                       3792 (0x0ED0)

User logoff notification received         RebootCoordinator          4/29/2010 11:38:13 AM                       2788 (0x0AE4)

Shutdown is already in progress        RebootCoordinator          4/29/2010 11:38:17 AM                       2788 (0x0AE4)

Reboot initiated                 RebootCoordinator          4/29/2010 11:38:17 AM                       2788 (0x0AE4)

 

For information on the other logs you can check the following link which will give you more information on the logs which you can use for troubleshooting.

 

http://technet.microsoft.com/en-us/library/bb693878.aspx

The other links which will be of help to you

 

Configuring Software Updates :  http://technet.microsoft.com/en-us/library/bb633119.aspx  

Tasks for Software Updates:  http://technet.microsoft.com/en-us/library/bb693776.aspx

Software Updates Security Best Practices and Privacy Information:  http://technet.microsoft.com/en-us/library/bb633068.aspx

Troubleshooting Software Updates :  http://technet.microsoft.com/en-us/library/bb693492.aspx 

Technical Reference for Software Updates :  http://technet.microsoft.com/en-us/library/bb693784.aspx

 

Comments
  • hello Sudheess,

    thanks for your  blogs.

    I v been following.

    The problem I have is that the contents of the folders in

    c:\Windows\System32\ccm\Cache

    are all empty.

    What could be the cause of this cause at end , my clients computers are not installing any updates.

    please advice

    Goz

  • Hi Shdheesh,

    Thanks for above software updates troubleshooting document. however, in my organization few servers & workstation i'm getting below error in wuahandler.log

    OnSearchComplete - Failed to end search job. Error = 0x80072efd.

    Scan failed with error = 0x80072efd.

    I've checked all troubleshooting above what you have suggested. still no luck, any thing need to check for resolving this. please help

  • Thanks for such a nice blog, really very helpful.

  • HI Shdheesh,

    thanks for the blog, it is very useful.

    do you have the version on SCCM2012 of Software updates troubleshooting?

    Thanks

  • Its is very useful;)

  • I have an SCCM 2007 R3 client that is a 2012 server.  The logs indicate error 80240047.  Descriptions for this error are ambiguous.  Any suggestions?

  • this is a mess, again why did you bother posting this.

  • Shdheesh,

    Thanks for above software updates troubleshooting document. however, in my organization few servers & workstation i'm getting below error in wuahandler.log

    OnSearchComplete - Failed to end search job. Error = 0x80072efd.

    Scan failed with error = 0x80072efd.

  • Hi ganesh,

    I recently faced the same issue, I have a few questions:

    1. Have you asked this question on technet forum? if yes please share the link

    2. Is this CM12 or SCCM 2007

    3. Error 0x80072efd means: 'The attempt to connect to the server failed. Can you check the following logs for more information "%Windir%\WindowsUpdate.log and ScanAgent.log

    Regards

    Pankaj

  • Hi Sudeesh, Thanks for this helpful troubleshooting tips.... Keep on the good work.

  • Hi am getting error while updating the patches into baseline package via update list.

    This error is only for XP updates.

    Proxy and sync is fine.

    Error :- There was an error updating the package for security update for Windows XP

  • Dear Sudheesh, The Blog is really informative and useful. Thanks for such good posts. BTW in my environment all the things happens as per defined in your Blog but the execution details are not showing up in the execmgr.log. but the in Update deployment.log and CIAgent.log shows that the adv is running successfully.

  • Dear Sudheesh, The Blog is really informative and useful. Thanks for such good posts. BTW in my environment all the things happens as per defined in your Blog but the execution details are not showing up in the execmgr.log. but the in Update deployment.log and CIAgent.log shows that the adv is running successfully.

  • In sccm client system windows update is stuck, its showing installing update since from 4 days

  • Hi Rakesh,

    Please do following troubleshooting tips

    1.stop windows update service on the affected machine

    2.Delete the temporary dwonlaod files from the location C:\Windows\SoftwareDistribution\Download

    3.Restart the windows update service againe

    4.try to rerun the program from Run advertised Program

Your comment has been posted.   Close
Thank you, your comment requires moderation so it may take a while to appear.   Close
Leave a Comment