Stuart's Retail Blog

My name is Stuart Handley. I'm an Account Technology Strategist (It's my job to deliver Technical Presales on Microsoft technologies) working with seven retailers mostly based in the Midlands and north of England. I've worked for Microsoft for

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  • Blog Post: Customer Centricity - the CRM/xRM story

    There's an interesting story on the MS enterprise site around Customer Centricity' http://www.microsoft.com/enterprise/industry/retail-hospitality/solutions/customer-centricity.aspx It's a series of customer stories about using our CRM tools to develop a consistent 360 degree view of your customer...