Innovation is a big topic for Microsoft, and for me in my role as an ATS. I spend a significant chunk of my time making sure I'm keeping customers as up to date as possible. The video in the link below shows Microsoft's current thinking in the 'Connected Customer Experience' area.
It's cheesy, but there's some interesting ideas in terms of possibilities for retailers in there. Let me know if you want to talk about these.
It is a bit 'American' and shows a really good bricks and mortar experience, would love to see an example that is a bit more on-line at home focused if there is one?