The Microsoft OEM Engineering Services team has some valuable services that Windows Storage Server partners can leverage to help design, deliver and support embedded storage solutions. Getting access to a Technical Account Manager (TAM) can really impact the success of a product. TAMs can escalate issues through the highest levels of Microsoft. TAMs can dig deep into Microsoft to discuss architecture and help resolve blocking problems very fast. The team offers 24x7 problem resolution and they can even write some code if you need help. They have programs starting at 100 hours per year and go up to having full-time dedicated personnel on-site at Microsoft working on your behalf. I highly recommend checking out the services that are available. You could spend millions on external consulting services, however, this program has rates that start at just $190/hr with a minimum purchase of 100 hours for Foundation Services or a minimum of 400 hours for Managed Services. When I talk to partners about their experiences, they tell me it was well worth the cost.
Overview Microsoft OEM Services is designed to help OEMs, ODMs and IHVs quickly develop and deploy quality systems and devices and to support those products during their expected lifecycles. The program offers personalized support relationship, 24x7 problem resolution services, proactive information, trainings and workshop services that allow technology partners to accelerate their development cycles and enables them to produce successful systems and devices based on Windows platform and technologies. The platforms we cover include Windows client, server, Windows embedded and Windows Mobile products.
Microsoft OEM Services provides a comprehensive suite of services focusing on four key areas of customer needs:
Key Features Microsoft OEM services provide the following key features as part of an annual subscription service:
Account Management Customers are assigned an Technical Account Manager (TAM) familiar with Windows hardware and software design who works closely with your staff to proactively assist on development issues and to ensure issues are resolved in the most effective way. The TAM conducts the following activities:
Proactive Services The TAM works closely with your staff throughout the development cycle to ensure they are equipped with all the relevant information on current and emerging Microsoft products and technologies. Your company may select from a broad range of Proactive Services that may include:
Information Services In addition to services provided by the TAM, customers have access to the following information services provided directly by Microsoft support:
Technical Support Formal escalation procedures ensure the appropriate level of attention is applied to each support incident until final resolution.
Flexibility and Scalability Microsoft OEM Services is highly flexible and can be customized to meet the needs of your organization. Each customized service begins by determining the amount of technical resources allocated for your Microsoft support relationship. Additional TAM time may be added to each standard package as required.
Contact Us To learn more, send an email to firstname.lastname@example.org or your Microsoft OEM Account Manager or Pre-Sales Engineer. Pricing is available on request.
Here are the services available for the managed accounts: