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What if your Windows Mobile phone fails to sync email even though it can browse the Internet?

What if your Windows Mobile phone fails to sync email even though it can browse the Internet?

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I’ve been in Seattle for the last couple of days and when I first arrived I was somewhat frustrated that my HTC S620 phone was unable to sync email with our corporate Exchange server. It worked perfectly at home and I was able to browse the Internet quite happily while in Seattle.

The problem in my case was that my phone had roamed onto a cellular network for which my (English corporate) contract didn’t have the right access level. There are two ways to solve the problem – firstly one can simply hope that over time the phone will roam onto a network that had the right access agreement – hardly an acceptable solution – the alternative is to reconfigure the phone to use the right network – I’ll write another post explaining how to do this.

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  • This post follows my earlier one citing what to do if your phone can browse the web but not sync email

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