Yesterday we announced the RTM of Microsoft System Center Service Manager 2010 at MMS 2010. So if you want to start with Microsoft System Center Service Manager 2010 you can already download the eval version here.
Microsoft System Center Service Manager 2010 is a flexible platform for automating and adapting IT Service Management best practices to your organization’s requirements. It provides built-in processes based on industry best practices for incident and problem resolution, change control, and compliance management. Through the power of its integrated platform, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services. Service Manager delivers IT services that are: