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Today, Microsoft Services announced the global availability of Premier Mission Critical, a new add-on for Premier Support customers that delivers the highest level of responsiveness, service availability and support for Windows Server and SQL Server components of mission-critical solutions.
Through Premier Mission Critical, Microsoft partners with customers to expedite relief, recover application availability and provide reassurance backed by a designated support team familiar with each customer’s environment and with response time guarantees backed by financial credits. Key features include:
· Guaranteed response times within 30 minutes for high-severity system-down situations with SLAs backed by financial credits;
· Round-the-clock support through a dedicated phone line to a select team of experienced Microsoft support engineers familiar with the solution configuration and deployment environment;
· Prioritized access to product development teams to include end-to-end incident management and ensure the fastest possible root cause identification. Support works with product teams to provide critical, on-demand patch production in severe situations.
Please view the press release for additional information.