OpsMgr 2007: Reporting Fails With "Unable to get the Management Server Action Account"

OpsMgr 2007: Reporting Fails With "Unable to get the Management Server Action Account"

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Reporting is the word of the day so here's another OpsMgr Reporting issue you may run across.  This one is caused by what turns out to be the root of oh so many problems: Misconfigured TCP/IP settings:

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Issue: When you try to install System Center Operations Manager 2007 Reporting, the installation may fail with the following message:

"The wizard was interrupted before Operations Manager 2007 could be installed."

After this happens, the MOMReporting<n>.log contains entries that are similar to the following:

SetPropertiesToManagementServerActionAndSDKAccountCA: MOM Server FQDN is: rms_servername
SetPropertiesToManagementServerActionAndSDKAccountCA: Error: Unable to get the Management Server Action Account.
MSI (s) (C4!30) [17:15:50:764]: PROPERTY CHANGE: Adding UnableToGetUserNameFromManagementServerActionAccount property. Its value is 'SetPropertiesToManagementServerActionAndSDKAccountCA: Error: Unable to get the Management Server Action Account.'.
Action ended 17:15:50: _SetPropertiesToManagementServerActionAndSDKAccountCA. Return value 3.

Note that the "MOM Server FQDN is" value is listed by its NetBIOS name instead of by its FQDN.

Cause: This can occur when DNS settings are not configured correctly in the reporting server's Advanced TCP/IP settings. In particular, it can occur when the Active Directory domain of the root management server (RMS) is not included in the DNS suffix list.

Resolution: On the reporting server, configure the Advanced TCP/IP Settings to include a DNS server and a DNS suffix for the RMS computer's AD domain. To do this, follow these steps:

1. Open Properties for the network adapter.
2. Open TCP/IP properties.
3. Click Advanced.
4. Click the DNS tab.
5. If a DNS server from the RMS computer's AD domain is not listed in the "DNS server addresses" box, click Add to add one.
6. If the RMS is in a different domain from the reporting server, select "Append these DNS suffixes (in order):" and add the reporting server's DNS suffix and the RMS server's DNS suffix in that order. If both servers are in the same domain, the recommended setting is "Append primary and connection specific DNS suffixes."

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Hope this helps!

J.C. Hornbeck | Manageability Knowledge Engineer

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