Satya Vel, recently blogged on a great new doc the OpsMgr team has put together for troubleshooting AEM and DEM configuration issues, Satya is one of our top Program Managers for System Center and the link to his post can be found below. We have seen a rise in the number of cases for this feature and hope this document helps you folks in troubleshooting some of these issues.
Agentless Exception Monitoring (AEM) of System Center Operations Manager and System Center Desktop Error Monitoring (DEM) are identical features with the only difference being that AEM is shipped with Operations Manager 2007 and DEM is shipped with Microsoft Desktop Optimization Pack (MDOP) SKU’s. These features leverage the Microsoft Error Reporting (formerly known as Dr. Watson) or Windows Error Reporting client applications for reporting the crash or hang. These client applications are shipped with default settings to forward the Error reports to Microsoft Error Reporting Service. Using DEM, they can be configured to forward the Error reports to DEM or Operations Manager Server.
To continue reading and to download the doc see http://blogs.technet.com/momteam/archive/2008/05/23/troubleshooting-agentless-exception-monitoring-aem-and-desktop-error-monitoring-dem-features.aspx.
J.C. Hornbeck | Manageability Knowledge Engineer