This is a condensed troubleshooter that addresses some common issues that we see with client-side software distribution. It doesn't include all of the possible situations you may run into but if you're new to the product and looking for someplace to start, this may be the ticket.
To troubleshoot a problem on the client side receiving and installing a distributed software package you will need:
On the client machine, open Control Panel
Open the Systems Management applet
Click the Actions tab and select "Machine Policy Retrieval & Evaluation Cycle."
Click "Initiate Action."
Open a command prompt and type
AT <TIME> /INTERACTIVE cmd
Where <TIME> is a future time. At the scheduled time, a second command window will open in the context of the local system account. Use this window to connect to the DP share by getting a directory listing of the path to the package found in the execmgr.log.
I'm planning on posting more advanced troubleshooting tips in the future but hopefully this will get you started. If you have any suggestions for troubleshooting topics please let us know.
J.C. Hornbeck | Manageability Knowledge Engineer