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Countless companies, and even some countries, are struggling and may go bust. Unsurprisingly, this affects business confidence globally, causing investors to hold on to their cash and markets to stall. But even in these testing times plenty of businesses are faring well too. So how can you ensure...

Large companies have several people in their sales and marketing departments, dealing with different aspects of the sales process. If, however, you’re a one-man-band, you’ll be used to being the Head of Sales and Marketing, and Chief Tea-maker too. This is why, for most small businesses...

Disaster Recovery sometimes seems like a rather heavy handed term. Not in this case. When the Lakenheath Clay Target Centre’s clubhouse burned down it could have put the organisation in a pretty precarious position. Up until 2011 its administration and customer contact had been largely paper based...

It’s a familiar problem. You’re growing fast, but you need to stay in touch with and understand the changing needs of the customers that got you there in the first place, not to mention the new ones coming on board. This recent case study shows how it’s down. Eyeful Presentations...

'Location liberation' Not Microsoft-speak but all part of the video-conferencing, telepresence, webinar technological revolution. The latest development - out of Japan - is a somewhat creepy tele-operated android, which apparently helps you to actually 'feel' the presence of another person. This must...

Got a business-related IT question? Ask the experts on Facebook and you’ll get a prompt, authoritative reply from a panel of Microsoft Partners who are accredited Small Business Specialists. Here are a couple of questions received to date: “What is your view on using online applications...

It's been a busy and productive month here in Microsoft SmallBiz land - take a look at the new resources we've just published: Office 2010 page - incorporating a 'Help me Choose' tool if you're unsure which version would best suit your business New from Microsoft Gold Partner ZipTech Services...

To compete with the big boys in these tough economic times, small businesses need as much help as they can get from technology. Steve Wright, Director of Microsoft Certified Partner, BMS Digital Solutions, offers some useful tips, including: How to develop stronger relationships with customers...

Book of the month for June is Microsoft Office Outlook 2007 Inside Out on sale with a 50% discount at £18.01. Most of us stick to what we know when it comes to software but delve a bit deeper and you find all sorts of hidden treasures that make a real difference to how you work. A colleague at work...

Our May ‘Ask the Expert' was Robert Peledie, a CRM consultant for Chorus IT , who tackled the question of how to get started with a customer relationship management (CRM) programme and what kind of benefits a small business could expect to see. In his article, CRM: keeping tabs on your customers - from...