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  • Blog Post: You’re asking – the Small Business experts are replying

    Got a business-related IT question? Ask the experts on Facebook and you’ll get a prompt, authoritative reply from a panel of Microsoft Partners who are accredited Small Business Specialists. Here are a couple of questions received to date: “What is your view on using online applications...
  • Blog Post: The customer is king

    It may be trite, but it's true. If you don't get new customers and hang on to your existing ones you're not going to be around for long. Back in the old days, when sales and marketing used to view each other as a necessary evil, the term ‘Customer Relationship Management' (CRM) was often a dirty word...
  • Blog Post: Guest Blog: 4 top ways to ensure business success

    Countless companies, and even some countries, are struggling and may go bust. Unsurprisingly, this affects business confidence globally, causing investors to hold on to their cash and markets to stall. But even in these testing times plenty of businesses are faring well too. So how can you ensure...
  • Blog Post: Get more out of Outlook 2007

    Book of the month for June is Microsoft Office Outlook 2007 Inside Out on sale with a 50% discount at £18.01. Most of us stick to what we know when it comes to software but delve a bit deeper and you find all sorts of hidden treasures that make a real difference to how you work. A colleague at work...
  • Blog Post: Can avatars substitute for colleagues in video-conferencing?

    'Location liberation' Not Microsoft-speak but all part of the video-conferencing, telepresence, webinar technological revolution. The latest development - out of Japan - is a somewhat creepy tele-operated android, which apparently helps you to actually 'feel' the presence of another person. This must...
  • Blog Post: Clay pigeon shooting club adopts cloud...and is very glad it did

    Disaster Recovery sometimes seems like a rather heavy handed term. Not in this case. When the Lakenheath Clay Target Centre’s clubhouse burned down it could have put the organisation in a pretty precarious position. Up until 2011 its administration and customer contact had been largely paper based...
  • Blog Post: Give your business more stature

    How? Ask yourself these questions: 1. Have you budgeted for an extra £1,259 bill each year? Two thirds of businesses surveyed said that this is how much their IT security failures cost them. 2. Could you cope with losing all your data tomorrow? Half of small businesses don't back...
  • Blog Post: A magic formula for service business sales?

    Large companies have several people in their sales and marketing departments, dealing with different aspects of the sales process. If, however, you’re a one-man-band, you’ll be used to being the Head of Sales and Marketing, and Chief Tea-maker too. This is why, for most small businesses...
  • Blog Post: Guest Blog: Why use Microsoft Dynamics CRM for your business?

    One thing’s for sure, in order for SMEs to continue their growth and maximise productivity and profitability, they need to be utilising a top class CRM system. There are a few out there on the market, and Microsoft Dynamics CRM is one of the most popular - for good reason. So what exactly are the...
  • Blog Post: Consultancy opts for Dynamics CRM Online to keep pace with rapid growth

    It’s a familiar problem. You’re growing fast, but you need to stay in touch with and understand the changing needs of the customers that got you there in the first place, not to mention the new ones coming on board. This recent case study shows how it’s down. Eyeful Presentations...