Simon May

Client and cloud

Another not-very-revolutionary feature: Gmail does “undo send”

Another not-very-revolutionary feature: Gmail does “undo send”

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Gmail’s undo send feature is being talked up all over the web right now.  Why.  It’s revolutionary of course.  WRONG.

Outlook has done this for YEARS, all that’s happening is that a delay is introduced.  To do this in Outlook 2010:

  • Go to Options > Advanced
  • Scroll down to Send and receive and remove the tick from Send immediately when connected

You can leave it there, or configure the time between send and receives by clicking the Send/Receive button.  Now stuff will sit in your Outbox (from where you can stop it sending by editing it) until the next send and receive which you can obviously start.

Comments
  • Plus, if both parties are on the same Exchange server, you can recall a message.

  • I have not looked at gmai's "undo send"  yet; but what you can do in Outlook is poor in relation to what you could in the past with GroupWise.. GroupWise allowed you to recall a message regardless of its read status. Outlook does not. If it is read it cannot be recalled.

  • Yorick, you raise a good point.

    For others reading, go to the sent message in Outlook, open it and on the ribbon in the Move section of the home tab select "Actions" then "Recall This Message"

    RI, I guess the thinking is that you can't make the Human interface unread it (also that would cause you compliance issues I think)

  • Makes sense. Though, it is amazing to me anyway, how many executives miss that option. We moved to exchange 7 years ago..Still there are complaints about the "unsend" features.

  • The reason Gmail hit a home run is because they made it so intuitive for the mainstream user. It is simple. Everybody already uses the "undo" command in word processing, photo editing, and spreadsheets. The technology may be the same as that for Outlook, but since MS called theirs "send immediately when connected", buried it in advanced options, and forced users to understand their complicated outbox system in order to understand it, they effectively squelched any potential mass acceptance of the feature.

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