You've found the blog of the UK SharePoint Dedicated Supportability Engineers (DSE) team which is part of Premier Field Engineering at Microsoft Services.
Bit of a mouthful isn't it? When friends ask me, I normally say I'm a consultant, which is almost true. SharePoint DSE's actually specialise in supporting SharePoint environments. We help our customers design, build and support SharePoint according to Microsoft best practise.
Some DSE's spend two or three days a week, for six months to a year at a time, at Premier customer sites. Others fly all over the world, at a moments notice, and drop in like ninjas to fix Critical Situations (critsits).
Our mission is to skill up our customer's support teams so they know as much about SharePoint as we do. We do this through health checks, reviews, workshops, and getting involved in all the technical problems that SharePoint administrators and users have. We want to use this blog to bring you real life stories of some of the stuff we experience out in the field.