Free Screen Recorder

Free Screen Recorder

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Yes my dear 7 readers, not only am I back to blogging but I come bearing free gifts. 

There is a utility in Windows 7 that many users don’t know about, and it will probably become one of your favorites after reading this.  It’s called the Problem Steps Recorder.  It’s perfect for documenting quickly how a user is encountering an error, a family member having a PC issues, etc… To use this utility, and in most cases you will have someone else use it so you can understand what their problem may be, do the following:

1. Start PSR

a. Start > Search >  ‘psr’
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b. Select psr.exe from Programs
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c. Select ‘Start Record’
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2. Now have the user reproduce the steps that are causing the problem.

3. Stop Recording

a. Select ‘Stop Record’ (note – you could also pause recording, and then start recording some more)
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4.  PSR will output the files into a .zip file.  Just give it a name and choose where you want to save it. 

 

So what do you get?

The output is a .mht file, with a date and time stamp. For example: Problem_20120524_2347.mht.  The review is actually quite helpful, broken down by steps and screen shots which can be viewed in a couple of different ways.  Enjoy.

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Comments
  • Dude, how did I not know about this tool?  As dilligent reader number 5, I greatly appreciate your pointing this out - definitely will use it to capture data in the future to hand off to folks when troubleshooting issues on the desktop.

    Haven't taken a peak but is there a server equivalent?

  • Wow - thank you so much!

  • It is a troubleshooting tools, where users can records the steps they have undergone to install a particular software, and if anything goes wrong the the recoreded steps can be sent to the IT System Admin to see if the steps were well followed by the user

  • You know, there is a .wmv file that shows this as a video on a Win7 box.

  • have a look at this one free screen recorder www.youtube.com/watch

  • This is awesome!  Thanks so much.

    C

  • Incredible tool, thanks for this tip!

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