Automatically Closing Completed SCSM Service Requests with Orchestrator

re: Automatically Closing Completed SCSM Service Requests with Orchestrator

shumail — Fri, 09 Nov 2012 12:51:02 GMT

i want to create a custom workflow which will change service request status to IN PROGRESS when assign to someone.

if any one share powershell script

re: Automatically Closing Completed SCSM Service Requests with Orchestrator

Andy.Scott — Wed, 15 Aug 2012 19:39:12 GMT

I've got the same issue as Saniya - Get Object is returning a null/empty value.

re: Automatically Closing Completed SCSM Service Requests with Orchestrator

Andy Scott — Wed, 15 Aug 2012 09:22:31 GMT

@Greg - Refer to this post dynamicdatacenter.wordpress.com/.../auto-close-resolved-incidents for an alternative method in the Authoring Tool.

re: Automatically Closing Completed SCSM Service Requests with Orchestrator

Saniya Shah — Thu, 05 Jul 2012 12:39:23 GMT

m getting an error SC Object GUID null or empty. when i run my runbook i’m asked to give the Acticity ID. I am giving the ID which i have at my runbook in console i.e. 81fba1eeee054d89bf5c78aec05e0de4

Till second steps it works then at get relationship it give the error

re: Automatically Closing Completed SCSM Service Requests with Orchestrator

Marat Kuanyshev — Fri, 15 Jun 2012 05:15:45 GMT

Thanks Travis and Mark! Let me share a solution for Greg and the community. Below a script in powershell. It uses native Service Manager commandlets so it's easy to add in Authoring Tool. Here you are:

CD 'C:\Program Files\Microsoft System Center 2012\Service Manager\Powershell'

Import-Module .\System.Center.Service.Manager.psd1

$SomeDaysOld = (get-date).adddays(-7)

$UNC_Now = (get-date).ToUniversalTime()

$IncidentClass = Get-SCClass -Name System.workitem.incident

$Inc_resolved = Get-SCClassInstance -Class $IncidentClass -Filter "Status -eq IncidentStatusEnum.Resolved" | ?{$_.ResolvedDate -lt $SomeDaysOld}

If ($Inc_resolved -ne $null)

{

foreach ($Inc in $Inc_resolved)

{

$Inc.Status = "bd0ae7c4-3315-2eb3-7933-82dfc482dbaf"

$Inc.ClosedDate = $UNC_Now

Update-SCClassInstance -Instance $Inc

}

$SRclass = Get-SCClass -Name System.WorkItem.ServiceRequest

$SR_completed = Get-SCClassInstance -Class $SRclass -Filter "Status -eq ServiceRequestStatusEnum.Completed" | ?{$_.CompletedDate -lt $SomeDaysOld}

$SR_failed = Get-SCClassInstance -Class $SRclass -Filter "Status -eq ServiceRequestStatusEnum.Failed" | ?{$_.CompletedDate -lt $SomeDaysOld}

$SR_cancelled = Get-SCClassInstance -Class $SRclass -Filter "Status -eq ServiceRequestStatusEnum.Canceled" | ?{$_.CompletedDate -lt $SomeDaysOld}

If ($SR_completed -ne $null)

{

foreach ($SR in $SR_completed)

{

$SR.Status = "c7b65747-f99e-c108-1e17-3c1062138fc4"

$SR.ClosedDate = $UNC_Now

Update-SCClassInstance -Instance $SR

}

If ($SR_failed -ne $null)

{

foreach ($SR in $SR_failed)

{

$SR.Status = "c7b65747-f99e-c108-1e17-3c1062138fc4"

$SR.ClosedDate = $UNC_Now

Update-SCClassInstance -Instance $SR

}

If ($SR_cancelled -ne $null)

{

foreach ($SR in $SR_cancelled)

{

$SR.Status = "c7b65747-f99e-c108-1e17-3c1062138fc4"

$SR.ClosedDate = $UNC_Now

Update-SCClassInstance -Instance $SR

}

Remove-Module System.Center.Service.Manager

re: Automatically Closing Completed SCSM Service Requests with Orchestrator

Greg Wojtkun — Thu, 24 May 2012 16:31:10 GMT

Travis: Cool! Hey is this doable in the Authoring tool workflow generator?