FAQ: Why is my Self-Service Portal/Service Catalog Blank?

re: FAQ: Why is my Self-Service Portal/Service Catalog Blank?

Nuno Oliveira — Fri, 09 Nov 2012 13:20:02 GMT

Hi Travis,

I'm having this issue, but i'm not using SSL.

My Web Content Server and SharePoint web site are in two difrente servers.

testing the Web Content Server URL, with the settings.xml also retuns blank.

Do you have any ideas for me?

Best Regards.

re: FAQ: Why is my Self-Service Portal/Service Catalog Blank?

danovich_ — Tue, 28 Aug 2012 04:52:33 GMT

I'd also recommend take a look at this blog post and in addition to that also make sure the issuing CA is trusted on the client - www.code4ward.net/.../Service-Manager-2012-Self-Service-Portal-not-working-blank.aspx

re: FAQ: Why is my Self-Service Portal/Service Catalog Blank?

Mohammad Shahnawaz — Thu, 05 Jul 2012 07:47:52 GMT

I was getting same problem in the SMPortal with blank page. but setting up with contentserver it has gone, and page displayed successfully.

re: FAQ: Why is my Self-Service Portal/Service Catalog Blank?

Tom Wheeler — Thu, 31 May 2012 12:07:37 GMT

Another point to note is that you require Static Content feature from with IIS. If you install all components of IIS before install then you're fine. However, if you go ONLY by the pre-req guide you will not enable this and when you browse the settings.xml as Travis mentions above (or anything including the IIS splash on standard port 80) you will only see a blank white screen.

re: FAQ: Why is my Self-Service Portal/Service Catalog Blank?

Tom Wheeler — Mon, 28 May 2012 21:47:09 GMT

I've had the same problem time and time again when seperating the web part and content server roles in a lab. I was getting a blank white screen and even when opening the settings.xml

Playing around I have found that the scsm web content server certificate needs to be in the Trusted Root of the client machine. Without that, it doesn't seem to authenticate. I have tried removing the cert and the problem comes back, add it back in and your cooking again. Hope this is helpful to others struggling. I think the lesson is to do everything properly with AD Certificates!!!

re: FAQ: Why is my Self-Service Portal/Service Catalog Blank?

D. Elliott — Mon, 21 May 2012 19:39:11 GMT

In my case it turned out to be something wrong with the installation of IIS on the web content server. With a reinstall of IIS and the web content server I was able to get the portal working correctly.

I can also confirm that it does work over HTTPS with a wildcard certificate on both the web content server and SharePoint server.

Now I am trying to figure out how to get it to work both internally on our network and expose it to the internet. I am not finding any documentation on how to do that but I assume that would mean the web content server would need to be accessible from the Internet as well...?

re: FAQ: Why is my Self-Service Portal/Service Catalog Blank?

Jente V — Mon, 07 May 2012 08:22:16 GMT

I Had a problem like this last week, but only on some computers. The solution was to change the Region settings of the windows machine.

re: FAQ: Why is my Self-Service Portal/Service Catalog Blank?

Dean Brighton — Sun, 06 May 2012 10:23:34 GMT

I too can confirm that the blank screen has been seen in my environment on systems that do not have the correct trusted root CA certificate on the system accessing the SSL portal. Once the Root CA Cert is added, the web part is displayed and the site shows up as normal.

re: FAQ: Why is my Self-Service Portal/Service Catalog Blank?

D. Elliott — Sat, 05 May 2012 14:36:06 GMT

Travis,

To added to my previous post, when I try to go to https://<MyWebsite>:443/ContentHost/ClientBin/Settings.xml that page loads but its also blank white page.

re: FAQ: Why is my Self-Service Portal/Service Catalog Blank?

D. Elliott — Fri, 04 May 2012 16:00:15 GMT

Travis,

I have having this problem and I am using SSL with wildcard certificates which require me to set a DNS record for the Web Content Server and SharePoint Web Site address so that I don't get certificate warrnings. Nothing I try had worked. I even had a problem with the installs failing when trying to run them with the wildcard certificate selected. I had to install with a self-signed cert and then change them to the wildcard certs afterwords.

I made a forum post about this as well: social.technet.microsoft.com/.../a57d88c4-4610-4954-b812-4b101c758fb9

Thanks for any assitance you can provide.

-Dustin