re: Troubleshooting Self-Service Portal Issues in SCSM 2012– Your Request Could Not Be Submitted

Taylor — Wed, 08 May 2013 23:07:26 GMT

What about Windows XP? Where does the SMPortalTrace.log exist on Windows XP? I cannot find it :(

re: Troubleshooting Self-Service Portal Issues in SCSM 2012– Your Request Could Not Be Submitted

Ozge — Wed, 02 Jan 2013 15:36:26 GMT

Hi Travis,

Here is the log file: The interesting is that the user can create Incidents with no issue. But within some Service Offerings the user cannot create Service Requests. I couldnt find the source of the issue causing this problem... Using SCSM 2012 RTM.

Error,2013-01-02 15:26:28.0869140,Failed to create request.,Microsoft.EnterpriseManagement.Presentation.DataAccess.DataProviderException: Microsoft.EnterpriseManagement.Presentation.DataAccess.DataProviderException: The user DOMAIN\TEST_User does not have sufficient permission to perform the operation. ---> Microsoft.EnterpriseManagement.Common.UnauthorizedAccessEnterpriseManagementException: The user DOMAIN\TEST_User does not have sufficient permission to perform the operation.

at Microsoft.EnterpriseManagement.Common.Internal.ConnectorFrameworkConfigurationServiceProxy.ProcessDiscoveryData(Guid discoverySourceId, IList`1 entityInstances, IDictionary`2 streams, ObjectChangelist`1 extensions)

at Microsoft.EnterpriseManagement.ConnectorFramework.IncrementalDiscoveryData.CommitInternal(EnterpriseManagementGroup managementGroup, Guid discoverySourceId, Boolean useOptimisticConcurrency)

at Microsoft.EnterpriseManagement.Common.EnterpriseManagementObjectProjection.CommitInternal(Guid discoverySourceId, Boolean useOptimisticConcurrency)

at Microsoft.EnterpriseManagement.Common.EnterpriseManagementObjectProjection.CommitInternal(Boolean useOptimisticConcurrency)

at Microsoft.EnterpriseManagement.ServiceManager.Portal.DataProviders.CreateRequestProvider.CreateRequest(TemplateReader requestDataObject)

--- End of inner exception stack trace ---

at Microsoft.EnterpriseManagement.Presentation.DataAccess.DataProviderCommandMethod.Invoke(CoreDataGateway gateWay, DataCommand command)

at Microsoft.EnterpriseManagement.Presentation.DataAccess.CoreDataGateway.Execute(DataCommand command)

at Microsoft.EnterpriseManagement.Presentation.DataAccess.Server.DataAccessService.Execute(TransportDataCommand command)

at SyncInvokeExecute(Object , Object[] , Object[] )

at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)

at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)