Displaying a User’s Computers in a Request Offering

re: Displaying a User’s Computers in a Request Offering

Trana010 — Mon, 03 Jun 2013 00:06:16 GMT

Travis, no chance for an activeX control for 2012?

re: Displaying a User’s Computers in a Request Offering

proxzy — Fri, 24 May 2013 06:36:40 GMT

Thank you, Travis, the article is ready and published. Many thanks from russian community :)

re: Displaying a User’s Computers in a Request Offering

Travis Wright MSFT — Thu, 23 May 2013 14:22:15 GMT

@proxzy - please go ahead. Glad it was helpful to you.

re: Displaying a User’s Computers in a Request Offering

proxzy — Thu, 23 May 2013 07:23:51 GMT

Hi, Travis, thanks for this article - saved a lot of my time!

Would you mind, if I'll translate it into Russian and put it into Russian Technet Wiki?

re: Displaying a User’s Computers in a Request Offering

Trana010 — Mon, 29 Apr 2013 21:43:11 GMT

I really wish the ActiveX control could be brought back as an option for SCSM 2012.

I want my forms as simple as possible, the computer selection via Query Result is clunky and ugly at best, you cant make a default selection/required selection and I simply cant fit it into my forms on one page anyway (having 2 pages forms for a request ruins the end user experience in my opinion).

Obviously for the solution blogged about here to work, you need SCCM, if you have SCCM pushing out an ActiveX control is nothing.

The query result option would obviously still be there for those who prefers it, but for those who want it, please create an ActiveX control for 2012!

re: Displaying a User’s Computers in a Request Offering

Travis Wright MSFT — Mon, 24 Sep 2012 22:58:11 GMT

@RYSr - If you have asset intelligence enabled in SCCM this information should be populated by the SCCM -> SCSM connector automatically.

re: Displaying a User’s Computers in a Request Offering

RYSr — Mon, 24 Sep 2012 14:07:59 GMT

Hi Travis,

I tested this in our Development installation of SCSM 2012, and we have setup a connector to our production installation of SCCM 2007.

I ran it on My ID which I had several test IR tickets where I had manualy added my computer to the affected configuration items. Because of this the Query worked. Unfortunately I found that on other ID's it didn't work because the primary user field wasn't updated.

In our SCCM there is a Query by last login user that shows results of computer names, that we use in the Helpdesk. Is there a way to save those results when run, and then import that field through the SCCM to SCSM connector? The only available option for import I see listed currently is the Computer objects.

What would you say is the best way to populat this field? SCCM? AD? And How...

Rich

re: Displaying a User’s Computers in a Request Offering

Travis Wright MSFT — Mon, 13 Aug 2012 16:46:45 GMT

@Frosty - sorry, no there is no way to default select the objects or force selection right now.

re: Displaying a User’s Computers in a Request Offering

Frosty5F11 — Sun, 12 Aug 2012 05:10:59 GMT

The tutorial works very well, thank you!

Can this be set to ALWAYS fill the user's primary computer(s)?

Knowing my clients, unless it's a required field to submit, 95% will skip that step.

I can't make it required, in the event someone doesn't have a primary computer assigned.

re: Displaying a User’s Computers in a Request Offering

Frank — Wed, 20 Jun 2012 09:43:24 GMT

How is the mapping configured in the request offering

I have trouble mapping the correct input to any property of the request form.

the inputfield is not shown, only the usertoken