Copy an Incident (New CodePlex Project: SCSMCopyObject)

re: Copy an Incident (New CodePlex Project: SCSMCopyObject)

@qwerty — Fri, 05 Oct 2012 15:22:50 GMT

Travis, how it is possible to copy of some fields from incident (for example, the name and the description) in manual activity in case of its creation from the incident form that the MA form opened not the empty ?

re: Copy an Incident (New CodePlex Project: SCSMCopyObject)

Travis Wright MSFT — Thu, 26 Apr 2012 21:53:25 GMT

@Greg - right now it only works for incidents. Somebody would need to add some additional code to the project to copy change requests. I've written the code in such a way that it would be fairly easy to add. If anybody wants to contribute to the project just let me know and I will add you as a developer in CodePlex.

re: Copy an Incident (New CodePlex Project: SCSMCopyObject)

Greg — Thu, 26 Apr 2012 20:51:56 GMT

Is this possible for Copying a Change Request? Or is this only doable for Incidents?

re: Copy an Incident (New CodePlex Project: SCSMCopyObject)

Ronny de Jong — Fri, 17 Jun 2011 18:15:52 GMT

Hi Travis, this one was useful again!

re: Copy an Incident (New CodePlex Project: SCSMCopyObject)

CC148 — Thu, 16 Jun 2011 19:48:43 GMT

I guess all my incidents in our dev environment had the support group field blank and by default, they should all be set to none, accoring to the templates we have in place. That had never occured to me since it was seemingly obscure field, but once I set the value back to none, it worked like a charm.

Thanks again Travis!

re: Copy an Incident (New CodePlex Project: SCSMCopyObject)

Travis Wright MSFT — Thu, 16 Jun 2011 19:39:52 GMT

@CC148 -

My hunch is that there was a list value set for the incident that you are trying to copy which no longer exists. Like maybe it was set to classification = Printing Issues and then later Printing Issues was deleted. Could that be the case?

re: Copy an Incident (New CodePlex Project: SCSMCopyObject)

CC148 — Thu, 16 Jun 2011 19:36:57 GMT

yes to both.

re: Copy an Incident (New CodePlex Project: SCSMCopyObject)

Travis Wright MSFT — Thu, 16 Jun 2011 19:29:44 GMT

@CC148 - Have you extended the Incident class with some custom properties? Have you added/removed some list items from the incident classification list or other lists associated with the incident class?

re: Copy an Incident (New CodePlex Project: SCSMCopyObject)

CC148 — Thu, 16 Jun 2011 19:27:35 GMT

nothing comes back at all.

re: Copy an Incident (New CodePlex Project: SCSMCopyObject)

Travis Wright MSFT — Thu, 16 Jun 2011 19:08:12 GMT

@CC148

The version number won't matter. Can you please run this query in the ServiceManager database and see what comes back?

select * from enumtype where enumtypeid = '13388f54-ee4a-c7e4-1b24-192cab079ec6'