Service Manager 2012 CTP1 Delivered to TAP Customers/Partners

re: Service Manager 2012 CTP1 Delivered to TAP Customers/Partners

Engineering Answers — Mon, 19 Mar 2012 18:48:35 GMT

Interesting blog you have here. I have added it to my site and will check back often! Best Wishes,

From: http://econis-labs.com/

re: Service Manager 2012 CTP1 Delivered to TAP Customers/Partners

Travis Wright MSFT — Thu, 25 Aug 2011 17:16:58 GMT

@David -

Yes CR will be in the portal.

re: Service Manager 2012 CTP1 Delivered to TAP Customers/Partners

David Welch — Wed, 10 Aug 2011 17:21:12 GMT

Are change requests going to be in the SSP? One my TAP customers is asking for that functionality.

re: Service Manager 2012 CTP1 Delivered to TAP Customers/Partners

Travis Wright MSFT — Thu, 19 May 2011 02:19:08 GMT

@James - correct. request management, self-service portal, service catalog, SLA, VMM connector, Orchestrator connector and some other things are still to come in Beta and are not in the CTP.

re: Service Manager 2012 CTP1 Delivered to TAP Customers/Partners

James — Wed, 18 May 2011 23:13:06 GMT

I assume Request Management didn't make it into this preview release?

re: Service Manager 2012 CTP1 Delivered to TAP Customers/Partners

NP — Wed, 18 May 2011 14:57:18 GMT

By "Q3", you mean July 1st, right? Seriously... I cannnnnt waiiiiit annnyyyy lonnnnngger. I need my hands on 2012!

re: Service Manager 2012 CTP1 Delivered to TAP Customers/Partners

Rob — Wed, 18 May 2011 04:28:38 GMT

@Travis,

Thanks for this, that is a great relief to me and I'm sure many others :)

My SLA solution uses the current SLA target resolution, etc settings. Would I have to write new SLA settings in the future or (quick wish list addition!) will there be a "don't run SLA system workflows" tickbox?

re: Service Manager 2012 CTP1 Delivered to TAP Customers/Partners

Travis Wright MSFT — Wed, 18 May 2011 04:00:56 GMT

@Rob -

The upgrade will be an in place upgrade and all of your customizations should be preserved. We'll have more details on the upgrade process, including official documentation on the proces later.

You will be able to "turn off" incident SLA management by just not choosing to set up any SLAs.

re: Service Manager 2012 CTP1 Delivered to TAP Customers/Partners

Rob — Wed, 18 May 2011 03:56:36 GMT

Hi Travis,

Thanks for the update, it's good to hear of the progress. Is it too early to ask what sort of work will be involved for upgrading from 2010 (with all our customisations) to 2012?

Also, will we be able to turn off any new features if we don't want them (such as improved SLA management) if we have written our own solutions?

Thanks,

Rob