Breaking All the Rules Part 2: Forcing a Change Request Status from Closed to Completed

re: Breaking All the Rules Part 2: Forcing a Change Request Status from Closed to Completed

Travis Wright MSFT — Wed, 23 May 2012 16:37:08 GMT

@Ryan - There is but it requires writing code and I dont have an example of that yet.

re: Breaking All the Rules Part 2: Forcing a Change Request Status from Closed to Completed

Ryan — Wed, 23 May 2012 16:30:45 GMT

Is there a way to launch a workflow created in SCSM from a task?

re: Breaking All the Rules Part 2: Forcing a Change Request Status from Closed to Completed

Fletcher Kelly — Tue, 29 Mar 2011 07:37:44 GMT

@Greg,

Sorry for the silly question, did you remember to "unblock" the zip?

Did you run PowerShell as admin.

I ran into this myself and did the above and it imported.

I imported it onto the Service Manager Server and my machine for testing purposes.

Hope this helps.

re: Breaking All the Rules Part 2: Forcing a Change Request Status from Closed to Completed

Greg — Mon, 28 Mar 2011 18:45:27 GMT

Thanks Travis... I seem to be having issues installing the SMLets feature. I followed the instructions from the Read Me Notes and no such luck. I keep getting the following error message:

Import-Module : The specified module 'smlets' was not loaded because no valid module file was found in any module directory.

I am getting this message when I have it installed in the Modules directory as instructed. I installed this on my local machine Modules directory. Does it need to be installed on the SCSM server Modules directory?

re: Breaking All the Rules Part 2: Forcing a Change Request Status from Closed to Completed

Travis Wright MSFT — Mon, 28 Mar 2011 16:26:57 GMT

Hi Greg -

You just need to follow the same general pattern. When you create the task in this case you would choose the Change Request class as the target class of the task instead of the incident class. Then use the script above instead of the one in the incident blog post.

re: Breaking All the Rules Part 2: Forcing a Change Request Status from Closed to Completed

Greg W — Sat, 26 Mar 2011 02:56:22 GMT

Travis: This is a common request by my user community. You mention above that you can follow the same prcoess as the incident blog post to allow the user to "un close" the CR from the console, but how do I add that "re open close CR" selection to the console if the other blog post was about adding it to the incident module. It seems like it needs to be a whole separate MP for CR closed CR re-openning? no?