Partner Demo: Intel vPro-based Systems Management Through Service Manager

re: Partner Demo: Intel vPro-based Systems Management Through Service Manager

Hendrik Wiese — Thu, 30 Sep 2010 11:57:02 GMT

Hi Travis,

I don't know where to post this question so I thought it good to try here.

When clicking on an Incedent, in the right pane you get Tasks that include RDP etc.

Now I would like to add "Remote Assistance" to that pane.

Does anyone know how to do this in SCSM 2010?

Looking forward to your reply.

re: Partner Demo: Intel vPro-based Systems Management Through Service Manager

Markus Voellinger — Tue, 11 May 2010 19:38:25 GMT

Hello Travis,

thanks for your professional support!

Peter Forster, MVP Virtual Machine, Austria

re: Partner Demo: Intel vPro-based Systems Management Through Service Manager

Travis Wright MSFT — Tue, 11 May 2010 15:33:45 GMT

The management pack will be provided at no cost by Intel.

There are actually a few different ways to get things set up for this scenario which will be described in the deployment guide that comes with the MP. For now though, I'll just say that the connection is made using WS-Man. Each vPro enabled computer has an IP address for the hardware layer itself. That's what the connection is made to. It can use Kerberos/integrated authentication, digest authentication, etc.

re: Partner Demo: Intel vPro-based Systems Management Through Service Manager

Markus Voellinger — Tue, 11 May 2010 09:04:48 GMT

Hello Travis,

can't wait to install that MP. Will it be available for free?

Do you have more informations about how the connection process works? For example, how does Service Manager know the IP-Adress of the device? Or is this thing all related to Intel vPro and AMT?

Peter Forster, MVP Virtual Machine, Austria