http://blogs.technet.com/b/servicemanager/archive/2010/02/16/office-communicator-integration-the-hidden-feature.aspxHere is a FAQ and question that comes up on RFPs for Service Manager all the time: “Does Service Manager have an integration with Office Communicator?”&#160; Yep.&#160; Wherever you see users on forms, Service Manager shows presence and lets you senden-USTelligent Evolution Platform Developer Build (Build: 5.6.50428.7875)http://blogs.technet.com/b/servicemanager/archive/2010/02/16/office-communicator-integration-the-hidden-feature.aspx#3500220Fri, 25 May 2012 17:17:22 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:3500220James H<p>This is a fantastic feature, even in the test environment, the possibilities are huge. The &quot;Send Mail&quot; feature seems to be a bit flawed in the 2012 version, as it is trying to send mail to the SIP address. Any thoughts on how to change/fix this?</p> <div style="clear:both;"></div><img src="http://blogs.technet.com/aggbug.aspx?PostID=3500220" width="1" height="1">