re: E-mail user from Service Manager Console

Kan Mongwa — Tue, 30 Nov 2010 23:42:23 GMT

Some suggestions to enhance this:

1. The parameter separator after the username should be a '?' not '&'.

I.e. mailto:<usernmae>?subject=<Title>&body=<Descripton>

2. The body may not be picked up unless you put the whole mailto tag in quotes

3. You can avoid the "not so cool looking" IE window by using rundll32.exe instead as follows :

Command line: c:\windows\system32\rundll32.exe

Parameters: url.dll,FileProtocolHandler "mailto:<username>?subject=<Title>&body=<Description>"

Note 1: The entire mailto tag and all its parameters are in quotes

Note 2: Each time you edit the task, the editor will escape the '&' parameter separator after the username to '&' and continue to and 'amp;' every time you edit. This will cause problems with the e-mail body. You need to clean these up before saving, so you have just the '&'

Note 3: The "[To user@domain]" entry at the top of the description of e-mail incidents seems to cause problems in my environment. If you get an outlook error saying the command line parameters are not valid, try stripping that line from your incident description.

re: E-mail user from Service Manager Console

aspen98 — Tue, 02 Feb 2010 15:59:52 GMT

What if I would like to use another program for sending emails, like blat or telnet; how would I be able to pass the affected end users e-mail address as an argument when creating the task? I can't find this property in the affected end user class.

Ty for good blog-posts :)