http://blogs.technet.com/b/servicemanager/archive/2009/11/02/overview-of-problem-management-in-service-manager.aspxThe objective of Problem Management is to resolve the underlying root cause of incidents and consequently prevent incidents from recurring [ITIL]. Proactive Problem Management aims to identifying and solving Problems and Known Errors before the incidentsen-USTelligent Evolution Platform Developer Build (Build: 5.6.50428.7875)http://blogs.technet.com/b/servicemanager/archive/2009/11/02/overview-of-problem-management-in-service-manager.aspx#3538535Tue, 04 Dec 2012 21:50:33 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:3538535Parisa<p>Can we add more column under the Work Items (Related Items)</p> <div style="clear:both;"></div><img src="http://blogs.technet.com/aggbug.aspx?PostID=3538535" width="1" height="1">http://blogs.technet.com/b/servicemanager/archive/2009/11/02/overview-of-problem-management-in-service-manager.aspx#3392893Wed, 09 Mar 2011 17:37:25 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:3392893Ketan Ghelani [MSFT]<p>Hi Denise,</p> <p>The option will be available in the Resolution tab, once you click on the resolve task - you should see the Auto Resolve check box.</p> <div style="clear:both;"></div><img src="http://blogs.technet.com/aggbug.aspx?PostID=3392893" width="1" height="1">http://blogs.technet.com/b/servicemanager/archive/2009/11/02/overview-of-problem-management-in-service-manager.aspx#3392823Wed, 09 Mar 2011 13:29:38 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:3392823Louise Daneboe Christensen<p>HI there,</p> <p>Can someone please tell me, why I do not get the option to mark &quot;Auto-resolve all incidents associated with this problem&quot; in resolution details? I hope to get an answer. Many thanks.</p> <p>Cheers Louise</p> <div style="clear:both;"></div><img src="http://blogs.technet.com/aggbug.aspx?PostID=3392823" width="1" height="1">http://blogs.technet.com/b/servicemanager/archive/2009/11/02/overview-of-problem-management-in-service-manager.aspx#3387715Wed, 16 Feb 2011 15:06:22 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:3387715Cormac O'Brien<p>Can a workflow be created to mail the Problem Analyst when they have been assigned a new Problem?</p> <div style="clear:both;"></div><img src="http://blogs.technet.com/aggbug.aspx?PostID=3387715" width="1" height="1">http://blogs.technet.com/b/servicemanager/archive/2009/11/02/overview-of-problem-management-in-service-manager.aspx#3384246Tue, 01 Feb 2011 20:45:49 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:3384246Ketan Ghelani [MSFT]<p>You need to click on the Resolve Task - then the Auto Resolve check box nd Resolution text box will be enabled.</p> <div style="clear:both;"></div><img src="http://blogs.technet.com/aggbug.aspx?PostID=3384246" width="1" height="1">http://blogs.technet.com/b/servicemanager/archive/2009/11/02/overview-of-problem-management-in-service-manager.aspx#3384156Tue, 01 Feb 2011 15:07:45 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:3384156KG<p>The Auto Resolve Option is greyed out for our system. Is this a settings issue or is it due to one of the incidents being resolved already?</p> <div style="clear:both;"></div><img src="http://blogs.technet.com/aggbug.aspx?PostID=3384156" width="1" height="1">