http://blogs.technet.com/b/servicemanager/archive/2009/11/02/implementing-sample-helpdesk-scenario-in-incident-management-2.aspxThis post is the second in the series of implementing a sample helpdesk scenario in Service Manager. Please refer to this earlier post for details on configuring Incident Management Implementing Sample Helpdesk Scenario in Incident Management -en-USTelligent Evolution Platform Developer Build (Build: 5.6.50428.7875)http://blogs.technet.com/b/servicemanager/archive/2009/11/02/implementing-sample-helpdesk-scenario-in-incident-management-2.aspx#3468253Thu, 01 Dec 2011 04:21:40 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:3468253Achyut Babu<p>How to add members to the support group Tier 1 , 2 and Tier 3 and i am not able to understand how the Escalate or Transfer just by changing support group list item. I am new SCSM. Kindly some one show some light. Thanks in advance</p> <div style="clear:both;"></div><img src="http://blogs.technet.com/aggbug.aspx?PostID=3468253" width="1" height="1">