Data Retention Policies (aka "Grooming") in the Service Manager Database

re: Data Retention Policies (aka "Grooming") in the Service Manager Database

Mariana — Thu, 11 Apr 2013 23:59:57 GMT

Is all data copies across to the Data Warehouse data base? I read actions log is not copied (or is deleted later on).

Any other data is not copied?

Thanks

re: Data Retention Policies (aka "Grooming") in the Service Manager Database

Christopher Mank — Tue, 25 Sep 2012 15:25:20 GMT

That sounds great, thanks Travis!

Christopher

re: Data Retention Policies (aka "Grooming") in the Service Manager Database

Travis Wright MSFT — Tue, 25 Sep 2012 03:09:49 GMT

@Christopher -

The experience you describe is the current implementation. Personally, I think it is a bug and we are working to resolve it so that it works like the blog post describes.

re: Data Retention Policies (aka "Grooming") in the Service Manager Database

Christopher Mank — Mon, 24 Sep 2012 17:30:01 GMT

Hey Travis,

The blog post above states that, "When the object is in this ‘Pending Delete’ state it will no longer be displayed in any configuration item views or in the Select Object dialog." From what I am seeing, the CIs still do show in the Select Object dialog if they are in a Pending Delete state. If they are related somewhere on any forms, they still do show up there as well. Once the items have been Removed from the Deleted Items View, then they no longer show in that dialog and on the forms. Is that correct?

Christopher

re: Data Retention Policies (aka "Grooming") in the Service Manager Database

Josh — Tue, 18 Sep 2012 00:10:50 GMT

Please, never EVER NEVER - set up a policy that deletes customer data by default.

* EVER *

Allow us to turn it on, recommend, urge... BUT NEVER

DELETE

DEFAULT

Again, DO NOT DELETE CUSTOMER DATA

***** DO.NOT.DELETE.CUSTOMER.DATA.BY.DEFAULT ****