The Self Service Portal

re: The Self Service Portal

shujjat — Sun, 03 Mar 2013 09:30:27 GMT

Dear

Can you please let me know what is the bandwidth utilization of self-service portal SCSM2012 on client

Thank you

re: The Self Service Portal

Smartboyz — Mon, 13 Jun 2011 07:36:07 GMT

All Ir's are not refelecting in enduser's portal. Any Idea on this and also can you please let me know if there is any possibility to all or remove IR's from endusers portal.

re: The Self Service Portal

Larry — Mon, 24 Jan 2011 13:45:37 GMT

This is a typical lie by microsoft! The portal looks nothing like what is posted here.

re: The Self Service Portal

GSang — Fri, 07 Jan 2011 16:35:27 GMT

Just installed and testing SCSM, and I noticed your screen shot is a much polished style for the Web Portal. is your version Sharepoint integrated? How do i acheive this same style?

re: The Self Service Portal

Jmgsanches — Mon, 03 Jan 2011 15:27:11 GMT

Have you set the field Expiration Date for a future date?

re: The Self Service Portal

Larry — Thu, 30 Dec 2010 00:07:36 GMT

I cannot see any Top Knowledge Base Articles on the Portal Home Page. Is there a special setting to make these display for users?

re: The Self Service Portal

C_J_ — Tue, 14 Dec 2010 15:46:16 GMT

Hi Dan,

I am currently looking at how to introduce a web page into the SM Webportal, so users can Update the information on their incidents (and it will be registered in their action log).

I guess I will have to learn how the user authentication is done, to integrate my page in that model, and also how to connect to SM from .NET - I already did a test from PowerShell with SMLets, but do not know right now how to do it from .NET.

I would appreciate any insights or directions on how to start it, and how to do it in the least intrusive web with the current Webportal. Thanks!

Carlos

re: The Self Service Portal

AlRaj — Wed, 01 Dec 2010 19:13:00 GMT

Hello Dan,

Is there a way to allow the users to state the Impact on a given ticket when opening a ticket via the web portal? I realize that the users do have the ability to choose "Urgency" but giving them the ability to choose the Impact will be very useful in our situation.

re: The Self Service Portal

Brody — Thu, 28 Oct 2010 14:52:27 GMT

Hesham, I don't know of a way to do this, but I would like to know as well. This is a common request. However, you may want to create a new post asking, and see what we could come up with.

re: The Self Service Portal

Hesham El Gridly — Wed, 27 Oct 2010 12:58:07 GMT

I used Authoring Manager to extend Incident Management Pack adding an extra relationship ( Requester ), Is there any way to reflect this change on the Self Service Portal and provide Requester as a new Input field, or I have to build my ASP.Net Site using the APIs of the Service Manager ?