http://blogs.technet.com/b/servicemanager/archive/2008/12/29/service-manager-product-overview.aspxService Manager (SM) enables the automation of IT Service Management processes with its extensible and customizable platform.&#160; At a high level, SM can be divided into three major layers.&#160; The picture below shows a conceptual view of the producten-USTelligent Evolution Platform Developer Build (Build: 5.6.50428.7875)http://blogs.technet.com/b/servicemanager/archive/2008/12/29/service-manager-product-overview.aspx#3199451Mon, 09 Feb 2009 21:21:51 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:3199451BlogMS - Official Microsoft Team Blogs<p>The Microsoft Team Blogs Directory has been updated to 214 to include the System Center Service Manager</p> <img src="http://blogs.technet.com/aggbug.aspx?PostID=3199451" width="1" height="1">http://blogs.technet.com/b/servicemanager/archive/2008/12/29/service-manager-product-overview.aspx#3188783Wed, 21 Jan 2009 23:15:52 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:3188783System Center Service Manager<p>Hi, first let me introduce myself. My name is Kathy Tamanaha and I work on the System Center Service</p> <img src="http://blogs.technet.com/aggbug.aspx?PostID=3188783" width="1" height="1">