System Center: Service Manager Engineering Team Blog - All Comments

re: Using Data Properties From the Parent Work Items in Activity Email Templates

Talmud — Wed, 19 Jun 2013 07:31:23 GMT

Hi Guys,

Is there any possible to define the Service Request ID length to more number ,such as from default one 4 digit to 7 ,8 digit ?(sr1234 to sr12345678)

Many Thanks!

re: Changing the Generic Request in portal to point to Service Request Template

Talmud — Wed, 19 Jun 2013 07:28:18 GMT

Hi Travis ,

Is there any possible to define the Service Request ID length to more number ,such as default is 4 digit to 7 ,8 digit ?

Thanks,

Talmud

re: Custom notification workflow on incident assignement or re-assignment

GirlieGeek — Wed, 19 Jun 2013 02:50:33 GMT

I did forget to say that the notification subscription was created using when to notify set to 'when an object of the selected class is created'.

re: Custom notification workflow on incident assignement or re-assignment

GirlieGeek — Wed, 19 Jun 2013 02:17:39 GMT

Hello who is interested to read my post

This might be a little too simplified, and probably has glitches I've not yet come across, but I recently setup a Notification Subscription using the 'Trouble Ticket Action Log' as the targeted class, set the criteria to '[Work Item action Log] Action type equal Record Assigned.

Create an email notification template using the targeted class as 'Trouble Ticket Action log'. I was able to get the enough information in my email template for my analyst to know:

Date of re-assignment (date action log was created)

Who Reassigned (action log description)

Classification category of incident

ID & Title of incident

Description of incident

Impact and Urgency.

Support Group assigned.

In the subscription told it what email template to use (created above) and selected 'Assigned to user' in the related recipients.

I duplicated this process for the affected user - as I didn't want them to get the exact same email, but if you did, you just add the affected user to the related recipients.

As I said there maybe some flaw with what I've setup, but it appears to be doing what I want at this stage.... emailing the Assigned to analyst on re-assignment. Time will only tell - or somebody else can alert me to why this isn't the way to go.

In theory you could setup notification for any of those action types that are recorded in the action log.

re: Add User to Group Automated Request Offering Walkthrough

Sharon S — Tue, 18 Jun 2013 03:41:47 GMT

Is there a way for the 'group owner' to approve the requester to be added to the group?

re: Service Manager 2012 SP1 secondary Management Server–Cannot set availability on a health service that doesn’t exist

Kristoffer — Mon, 17 Jun 2013 10:38:38 GMT

Anybody with information on what problems you may have with this bug, I do see all the errors in the log, but are able to connect to secundary management servers.

re: Service Manager 2012 SP1 secondary Management Server–Cannot set availability on a health service that doesn’t exist

JavoMejia — Mon, 17 Jun 2013 02:56:14 GMT

Great!

Thanks,

re: Showing the Correct Display Name for Related Objects in View Columns

Levi Stevens — Fri, 14 Jun 2013 07:27:48 GMT

When I create a new view on the SCSM 2012 SP1 console I don't get any options to choose the class type, "Combination Class (aka Type Projection)". I get general/criteria/display options. None of these sections allow me to choose the class. In the display columns I don't get any of the related items so I cannot show the "Assigned To / Affected User" fields. What am I missing?

re: Create List Items (aka EnumerationValues) In Bulk Using EnumCreator.xlsx

Herb Winhoven — Thu, 13 Jun 2013 17:45:28 GMT

Has anyone figured out how to go beyond the 200 line limit? I need to add about 600.

Thanks!

Herb

re: Hiding Console Tasks

Stas Kuvshinov — Thu, 13 Jun 2013 17:30:11 GMT

On a side note, for your own custom tasks that you have in your MP there is also a way to disable them depending on the state of the object the tasks are applicable to, for example in Chargeback area availability of Publish and Unpublish tasks is dependent on a Publishing status of the Pricesheet. This is achieved by having a criteria in the task definition (for the fill MP text, see "Service Manager Chargeback Presentation" management pack):

<Criteria>/*/PublishingStatus/@Value='System.Chargeback.PublishingStatusEnum.Draft'</Criteria>

<Assembly>UI.Console!SdkDataAccessAssembly</Assembly>

<Handler>Microsoft.EnterpriseManagement.UI.SdkDataAccess.ConsoleTaskHandler</Handler>

</ConsoleTask>

<Criteria>/*/PublishingStatus/@Value='System.Chargeback.PublishingStatusEnum.Published'</Criteria>

<Assembly>UI.Console!SdkDataAccessAssembly</Assembly>

<Handler>Microsoft.EnterpriseManagement.UI.SdkDataAccess.ConsoleTaskHandler</Handler>

</ConsoleTask>

This is only supported for Console Tasks, Form Tasks do not evaluate the criteria.