The Microsoft Solution Accelerators team recently announced their latest release – Application Approval Workflow. It is now available for beta download! · Join the Application Approval Workflow Solution Accelerator Beta program now. (Windows Live ID required...

Service Level Management was a major investment area for us in System Center 2012.  The functionality we had in SCSM 2010 was very limited.  You could really only track the resolution time of incidents. Even then you could only set target resolution...

The Microsoft Management Summit 2012 is only three weeks away!!  We can’t wait to see you all there. We will be running a series of focus groups at MMS to gather feedback from you on current and future versions of System Center. Participating in...

One of our newest partners Cireson has come up with a couple of great solutions for SCSM.  Group Assign – this solution solves one of the most common challenges customers face in SCSM.  The problem is that when you are reassigning/escalating...

Expit, one of our System Center partners, has recently released a new version of their Service Manager – Project connector. This new version now also supports SCSM 2012 including support for release management and service request fulfillment which...

Application Approval Workflow Solution Accelerator Beta Now Available Enhance your Application Approval Process The Microsoft Solution Accelerators team is pleased to announce their latest release – Application Approval Workflow. It is now available for...

  System Center 2012 - Service Manager The Infrastructure Planning and Design team is working on a new guide: System Center 2012 - Service Manager . Go here to get it. This guide can help your organization more quickly benefit from this platform...

I was checking out what was new over in our TechNet Wiki and came across a System Center 2012 Service Manager Survival Guide that was recently published by a Microsoft employee.  It’s essentially a page that acts as a pointer to the best SCSM information...

I’m curios about how people use SCSM.  I am also experimenting with different polling mechanisms so we can gather data more real time from the community.  So – let’s try this out.  I’ve created a poll over on the System Center Service Manager...

Here’s another great article written by Anil Erduran that I found over in our TechNet Wiki . In this one, Anil talks about collation in SCSM 2012: If you decide to install System Center 2012 Service Manager (SCSM 2012) for your private cloud environment...

Here’s a great article by Microsoft’s own Anil Erduran that I found over in our TechNet Wiki . This one talks about Management Packs in SCSM 2012, the different between a sealed MP and an unsealed MP as well as how to easily seal your MP: As is the case...

In Service Manager 2010 we had an announcements section of the self-service portal out of the box.  Out of the box the Announcements view is still there in the Administration workspace in the main console, but there isn’t a web part out of the box...

This post was written by Andrii Malinovskyi, one of the testers on our team.  Thanks Andrii! ============================================== Runbooks are imported from System Center Orchestrator using the Service Manager - Orchestrator Connector....

One of our partners – LINK Development – localized the 2010 self-service portal to Arabic. I announced this on our blog awhile back. http://blogs.technet.com/b/servicemanager/archive/2011/05/25/new-scsm-solutions-from-partner-link-development...

Did you miss System Center Universe?  No problem.  The sessions were all recorded and are now available for viewing on demand here: http://www.systemcenteruniverse.com/Agenda?sf3213864=1   In case you missed it, this is the site for the...

We will add a new product family to your WSUS server today – System Center . The System Center product family will contain updates for versions 2012 and higher of System Center products, which include System Center 2012 , a product that combines components...

In System Center 2012, because the portal is based on SharePoint 2010, it is possible for the user to self-select the languages displayed subject to the SharePoint administrators configuration. Here are the steps to enable this: 1) Install whatever...

UPDATE: Feb 14 2012 – Please read Given some additional testing we have verified that there is an issue here. The code that applies a notification template will place curly braces (i.e. { and } ) around the GUID in the notification that is sent...

In Service Catalog portal, the Create Generic Request button is wired to create an Incident. Although you can modify the Generic Request Incident Request Offering, you cannot change the Generic Incident Request Template. Customers have asked ability...

Update June 7th 2012 - This blog post is now obsolete . The prerequisite MPs are now included in the Cloud Service MP download package. This is from one of our datacenter TSPs, John Savill. Thanks for writing this up John! ==================...

Following the release of System Center 2012 Release Candidate, Microsoft is pleased to announce the availability of the Release Candidate of the Orchestrator Integration Packs for the following System Center 2012 components: System Center 2012 Virtual...

  You must have SharePoint Enterprise to use SharePoint PerformancePoint dashboards.  Go here to learn about upgrading to SharePoint Enterprise if you haven’t already. Enable the SharePoint Server Publishing Infrastructure and PerformancePoint...

This blog post was written up by Martha Amirzadeh, one of the senior developers on the System Center engineering team.  Thanks Martha! ========================================= Before we start on how to write a custom Webpart let’s find out why would...

This blog post assumes that you have already configured your Service Level Objectives. If you need a tutorial on that then please review SCSM 2012: Service Level Management Now assuming you have setup your Service Level Objectives, it is very easy...

Service Catalog is a great addition in Service Manager for the System Center 2012 release. While I do want that to be THE catalog for all the services in the enterprise, but in realityevery Enterprise has legacy systems which will be hard to move over...