Last post, I wrote about retrieving management packs from Service Manager and I don't really have a lot more to say about retrieving the management pack information, except for provide a way where we don't have to specify formatting.   Generally...

In my last blog post , I covered the first process in the MOF Change and Configuration SMF called “Baseline the configuration”. Today, I’ll pick-up where I left off and cover the next process, “Initiating the Change.” Figure 1 shows the MOF Change...

The System Center Platform in Service Manager Part 3: The System Center Data Access Service This is a continuation of the ‘The System Center Platform in Service Manager’ series. Previous posts: The System Center Platform in Service Manager Part...

Microsoft System Center Service Manager Product team is starting a contest for the posters to the SCSM Forum . This Contest starts at 12:01 a.m. Pacific Time (PT) on February 24, 2009 and ends at 11:59 p.m. PT on March 24, 2009. Write your post and...

Hi folks, my name is Dan Boldo and I’m a Program Manager Lead in Service Manager. I’m also the PM owner of the Self-Service portal, and in this first blog post (ever :-)), I’d like to share information on that feature. As you might have noticed, the portal...

This is a continuation of the ‘The System Center Platform in Service Manager’ series. Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform in Service Manager Part 2: The Model-Based Database...

Hi, I'm Jonobie Ford, and I'm the Content Publishing manager for Service Manager. That is, I manage the team that produces product documentation such as TechNet and Download center content, help, videos, etc. (We also do behind-the-scenes work on UI text...

Hi There! This is the first in a series of blogs that I plan to do about Service Manager and PowerShell.  These will be posted in two places - the Service Manager Blog and my spaces page, you can go to the Service Manager blog to see more posts on...

Editing an AD Connector To edit an AD connector, highlight an AD Connector and click Edit Connector task in Tasks bar, which launches Edit AD Connector dialog. The dialog allows you to change the connector name, description, and credentials which...

To improve performance and scalability, you can install the Service Manager management server on a computer separate from the Service Manager database. This can be useful in situation where you only want databases installed on computers hosting SQL Server...

My name is John Downing and I am a technical writer for the System Center Service Manager team. Among other duties, I am responsible for documenting the installation and configuration of Service Manager. I’d like to discuss, at a high level, the topology...

Let Me Introduce Myself… Hi, my name is Oleksandr Golovatyi and I work in the System Center Service Manager QA Team as a Software Design Engineer in Test. I have 10+ years of software development experience for both Windows and UNIX platforms. I joined...

This post is a continuation of the series started with The System Center Platform in Service Manager . At the heart of the System Center common platform is the “model-based” database. By “model” here I am talking about the kind of model used for classification...

Hi. I’m Bill Anderson, a technical writer for System Center Service Manager. I’ve been working with PM Vladimir Bakhmetyev to put this blog post together to show you a little about how you can use change management features found in Service Manager to...

Hi, my name is Chad Rowe and I am a Program Manager for the System Center Service Manager team working on the data warehouse and reporting features. I’ve been with the team for about 8 months and prior to that I worked within Microsoft’s IT organization...

Hi, first let me introduce myself. My name is Kathy Tamanaha and I work on the System Center Service Manager QA (aka Test) Team as a Software Test Lead. I have spent the last 15 years at Microsoft as a Software Tester, working on various product teams...

Hi, I’m Travis Wright, a Senior Program Manager Lead on the Service Manager product development team. My team and I are responsible for part of the platform used in Service Manager and other System Center products. I spent 4+ years working on Operations...

Service Manager (SM) enables the automation of IT Service Management processes with its extensible and customizable platform.  At a high level, SM can be divided into three major layers.  The picture below shows a conceptual view of the product...

If you’re just getting started with the Service Manager beta, Marc Umeno (one of the team’s Program Managers) has a great series of posts giving a walkthrough of the process. Check out Basic Setup Walkthrough and Creating a Configuration Manager Connector...

Wow. It's hard to believe we're finally here. As you've seen by now, System Center Service Manager Beta 1 has been officially released! This Beta represents the first public release of the product on the new OM-based architecture. There is a...

We're pleased to announce that the Service Manager Beta 1 is available! For more details, see this post on the System Center blog. To begin using the product, access Microsoft Connect and fill out the nomination survey. Once you've completed the survey...