Read this bog post first: http://blogs.technet.com/b/servicemanager/archive/2011/11/08/request-offering-wizard-overview.aspx   In SCSM 2010 we had an Active X control that was used to look up the local computer name that the user was running the...

This is a guest blog post written by Bob Roudebush, a TSP at Microsoft. Thanks for writing this up and sharing with the community Bob! Prerequisites: This walkthrough was built using the System Center demo virtual machine environment. It assumes...

This morning we announced the availability of System Center 2012 SP1.   You can read more about the release on the System Center blog: http://blogs.technet.com/b/systemcenter/archive/2013/01/15/system-center-2012-sp1-is-generally-available.aspx...

I just posted the data warehouse architecture diagram that I showed during my presentation at System Center Universe 2013 to the TechNet Gallery.  You can download it from here: http://gallery.technet.microsoft.com/Service-Manager-Data-30239db6  ...

At long last we have the Data Warehouse move documentation! This is a follow up blog post to the one about How to move the Service Manager Database . The documentation how to do this will be added to the TechNet library once it has been formatted but...

Problem : The interest level in Service Manager is through the roof since we released System Center 2012. I’ve had so many customers lately through various channels asking to speak with other customers that have deployed SCSM. They want to understand...

In this blog we will look at how to develop a custom Silverlight module using the portal WCF service. This module will query for change requests assigned to the currently logged in portal user. Please note that this blog would be easier to understand...

Most of the virtualization related CMDB data is discovered in SCVMM by SCOM and then brought to SCSM by the SCOM-SCSM connector.  This includes things like virtual machines, hosts, host groups, etc.  So – what does the SCVMM-SCSM connector do...

Many customers and partners have been excitedly anticipating the release of WebFront ever since it was announced at the Microsoft Management Summit earlier this year.  Well, the waiting is over!  WebFront was released yesterday!  Many of...

Awhile back I started a series of blog posts on explaining tasks – check out the first post which was an overview of tasks: http://blogs.technet.com/servicemanager/archive/2010/02/11/tasks-part-1-tasks-overview.aspx In this blog post, I’ll...

Andreas Rynes, a Microsoft Consulting Services consultant, has come up with a clever solution to a problem. The problem is how to surface up the contained activity details to the change request level. This makes it easier to format/send notifications...

At Tech Ed Africa and Tech Ed Europe in the past few weeks we have publicly unveiled more of the roadmap for Service Manager. Below are a couple of the slides that were shared. SP1 is a release that is focused only on the following things: Bug...

[ This is a guest blog post by Chad Ingles ( blog ), one of our Microsoft Consulting Services Infrastructure Consultants out of Canada. Thanks for taking the time to write this up Chad! ] A common requirement for service management is to be able to...

How many versions of SCSM 2010 exist? There are two editions of SCSM 2010: English and International. Which languages are supported by international version of SCSM? International version supports English and is localized to 10 more languages: Chinese...

Anders strikes again – this time with a blog article about importing knowledge into Service Manager using CSV import. http://contoso.se/blog/?p=1285 A few things I would add to his excellent article: 1) Here is a list of the options for...

I get this question so often it deserves a blog entry of its own. First, let’s get a common definition of what is meant by “ multitenancy ” or “ managed service provider ”. Typically this question refers to a managed service...

A key measurement of incident management is customer satisfaction. Typically customer satisfaction is measured using a survey which captures the customer’s satisfaction with the timeliness of the resolution, the resolution itself, and the attitude of...

This is a continuation of the ‘The System Center Platform in Service Manager’ series. Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform in Service Manager Part 2: The Model-Based Database...

Hi, my name is Chad Rowe and I am a Program Manager for the System Center Service Manager team working on the data warehouse and reporting features. I’ve been with the team for about 8 months and prior to that I worked within Microsoft’s IT organization...

This post is a continuation in the series which describes the System Center common platform components implemented in Service Manager. Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform...

Introduction Most of our ISV Partners will need to provide some custom administration settings to allow their customers to configure the partners' solutions. For example, you may want to store a server name and database name to connect to as part of...

The Operations Manager CI (Configuration Item) Connector automatically synchronizes discovered managed objects from Operations Manager to the Service Manager CMDB. For example, right out of the box, if you create a CI connector between Operations Manager...

We released System Center Service Manager 2010 Release Candidate on schedule today! It is now available for our TAP and RDP customers (only) across the world and can be downloaded from http://connect.microsoft.com starting now.  This is the final...

Here’s one trick you can use to build command line for installing SM components silently (e.g. for install them with some script file). First of all if you execute command “ setup.exe /?” command line parameters will be shown (see screenshot below...

This situation has come up a couple of times now so it seems worth of a blog post.  Here’s the situation – a customer is using the SCSM Authoring Tool to extend a class and add a new property.  The customer marks the value as required because...