When you create a new view in the Service Manager console, if you choose to base the view on a Combination Class (aka Type Projection), then you can choose to show properties of related objects in the column. For example, in an incident view you might...

Today we released a major new release of SMLets – Beta 3!  Download the new release at the CodePlex site . Jim Truher and I have been hard at work adding a lot of new capabilities, cmdlets, testing harnesses, scripts, cleaning up the code base, and...

This blog post assumes that you have already configured your Service Level Objectives. If you need a tutorial on that then please review SCSM 2012: Service Level Management Now assuming you have setup your Service Level Objectives, it is very easy...

There is an issue in the Service Manager 2012 Self-Service portal when a user that is not a SharePoint administrator accesses the portal using a browser in a small window (whether that browser window is small because the user sized it to that size or...

This is a guest blog post written by Bob Roudebush, a TSP at Microsoft. Thanks for writing this up and sharing with the community Bob! Prerequisites: This walkthrough was built using the System Center demo virtual machine environment. It assumes...

People have been asking for a long time how they can move the Service Manager and data warehouse databases. It's actually a non-trivial process so we needed to do some testing and get an official procedure documneted. We have finally released that procedure...

I had this problem at MMS and someboy else here in Microsoft just asked me about it. In case this is a more common thing that might be happening out there, I'll drop this blog post out here to explain it and what the resolution is. Scenario: You...

Does your portal look like this? Here’s why: The Self-service portal is a SharePoint web site.  That much is fairly obvious since you had to install SharePoint as a prerequisite.  The menu options on the left take you to different pages on the...

This blog post was written up by one of the senior developers on our team - Martha Amirzadeh.  Thanks Martha! ============================== One of the common customer requests that we come across is for the ability to add a specific Service Manager...

This post will discuss our experiences defining and extending the SCSM incident data model and forms used in our SCSM implementation. Our team (MPSD) provides a comprehensive monitoring and management service used by Microsoft.com, TechNet, Windows Update...

Below is a blog post from one of our Senior dev leads, Jakub Oleksy.  Thanks for creating this solution and writing it up Jakub!  I’ve wanted to do this for a long time but have just never gotten to it. =====================================...

Just wanted to let you know about another important milestone which has been reached in the SCSM 2012 development lifecycle.  We have released the CTP2 build to TAP customers and partners on schedule.  This will be the final non-public release...

The Rapid Deployment Program (RDP) participants have had access to some additional training/ramp up materials to help them get started as quickly as possible.  The RDP allowed customers and partners met 1x /week for 10 weeks and covered a bunch of...

Hi, I’m Travis Wright, a Senior Program Manager Lead on the Service Manager product development team. My team and I are responsible for part of the platform used in Service Manager and other System Center products. I spent 4+ years working on Operations...

This blog post is intended for developers and people doing advanced customizations in Service Manager. Tasks are a key component of the Service Manager user experience and infrastructure. There are two different kinds of tasks: Console Tasks...

This blog post is intended for developers and people doing advanced customizations in Service Manager. An earlier blog post illustrated how to use the <Form> element in Service Manager's management pack infrastructure to create rich, custom forms...

This blog posts demonstrates how to configure a notification workflow in Service Manager that sends out notifications on assignment or reassignment of an Activity. 1. Steps for creating this custom workflow: 1. Create a new XML file – Name it: Custom...

Our out of the box views contain a few views like “Change Requests: Assigned to Me”, “Activities Assigned to Me”, “My Incidents” etc. These views only display objects where the criteria match the current user. You can update these views or create new...

This question comes up fairly often – “How do I route incidents submitted by email?”  This usually has two variations: 1) Based on who is sending the email I need to route it differently.  For example, if the email is sent from Al Young I need...

One of the features we are missing in SCSM 2010, is ability to see the upcoming changes on a calendar. However, there is a relatively easy way to add it. Microsoft SharePoint is the excellent product family having ability to show the different kinds of...

Service Manager 2010 SP1 now officially supports Windows Server 2008 R2/Windows 7 SP1 and SQL Server 2008 SP2.  I guess that’s about all there is to say about that.  :)

This is a guest blog post from a Microsoft Consulting Services Senior Consultant – Andreas Rynes. He has become a Service Manager expert lately and has come up with a really innovative solution I wanted to share with you all. The scenario that Andreas...

Some customers have asked how they can hide the Urgency drop down on the self-service portal request form: This is really easy to do provided the source code . You just need to open the CreateRequest.cs file in Visual Studio and add these two...

This is a continuation of the Tasks series of blog posts: Tasks – Part 1: Tasks Overview Tasks - Part 2: Custom Console Tasks for Create, Edit, Delete In this blog post we will look at creating command line console tasks. These are the...

Today we hit an important milestone for SCSM 2012 – CTP1 has been released to TAP customers and partners.  While this is not a public release it is an important milestone that will begin the external testing and feedback cycle.  This milestone...