Oftentimes when you are creating a new view for Service Manager you will want to use properties of related classes in your criteria. Examples: All the incidents assigned to a anybody that is in a particular office or department All the computers...

This is another guest blog post from one of our partners. Dennis Rietvink is one of the founders of Savision which is a long time partner of System Center Operations Manager. Dennis used the information provided in these blog posts to create a custom...

This question comes up quite often – “How do I get additional AD properties into the Service Manager CMDB?” Like this , or this , or this . These properties might be either properties which exist in AD that we don’t sync in by default with the out of...

Check out this interview with Brad Anderson, Corporate Vice President or the Management and Services Division at Microsoft. In it he talks about what the Opalis acquisition by Microsoft means for System Center Service Manager. We are still digesting this...

As people test out Service Manager and the integration to Operations Manager, this question comes up pretty often.  The situation is typically that a connector has been created between SCSM and SCOM.  Then at some point SCSM is uninstalled and...

Hard to believe that the Microsoft Management Summit 2010 is only two months away now!  Service Manager is going to have a MUCH larger presence this year with: 4 sessions by SCSM product team Senior Program Managers 1 session by MVP Maarten Goet...

Here is a brief overview of the Service Manager Console and some small tips you can use when authoring your own management pack to leverage some of the functionality of the console. Before going into specific areas, let’s begin with the layout of the...

  In Service Manager, SQL Server Full-Text Search is used to search knowledge article stored in DB. The data is either in .rtf format or .txt format. In this blog post, we only focus on .RTF iFilter issue. For English knowledge article, we are currently...

We have started up a new very technical blog for the System Center common platform .  Since the platform underlies multiple System Center products we wanted to create a blog where we could talk about the platform in a product-agnostic, generic way...

OK, great job! You've figured out how to extend classes . Now, how do you programmatically access them? I wrote up this quick example to show you how you can extend the Microsoft.Windows.Computer class with a couple of properties and then create an object...

Update: These have been rescheduled. Please see the new blog post: http://blogs.technet.com/servicemanager/archive/2010/04/05/new-dates-for-system-center-service-manager-webcasts.aspx =========================================== ================...

TAP and RDP customers can now download the Authoring Console Beta 2 Preview from Connect.  This version of the authoring console will work with the recently released RC version of Service Manager. This release contains several key improvements and...

We decided to change the dates for the System Center Service Manager webcasts to occur after the Microsoft Management Summit so that folks attending the conference could get the first look at all the cool demos we've been preparing. These are the new...

A new video from MMS 2009 has been posted on TechNet Edge. Clare Henry, our product manager, interviewed some of the engineering team members and one of our customers. Charlie Chase does a demonstration of the integration between Operations Manager and...

This is a continuation of the ‘The System Center Platform in Service Manager’ series. Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform in Service Manager Part 2: The Model-Based Database...

The System Center Platform in Service Manager Part 4: The Management Service – Try It! This post is a continuation in the series which describes the System Center common platform components implemented in Service Manager. Previous posts: The System...

The System Center Platform in Service Manager Part 5: The Management Configuration Service This post is a continuation in the series which describes the System Center common platform components implemented in Service Manager. Previous posts: The...

In a previous post , I described how the Management Service runs what we call “workflows” in Service Manager and then I provided an example for you to try . In this post, I want to describe some more detailed and important aspects of how workflows run...

If you would like to participate in the Service Manager RDP please have your Microsoft rep nominate you by September 30th!

Check out this new video on TechNet Edge:

This is the second part in the series about the portal feature of SCSM 2010. Dan Boldo from the System Center Service Manager (SCSM) product team shows how user creates a request through the self-service portal, and in the next video we’ll see how...

This is the part #3 in the series focused on System Center Service Manager (SCSM) 2010 Portal feature. Dan Boldo from the SCSM product team shows how the request created by a user, looks from the analyst perspective (i.e. from the admin console)

Our partner Provance Technologies, Inc. has released the beta version of their IT Asset Management MP. Excerpt from their press release: Microsoft ISV partner Provance has developed a Process Management Pack for Service Manager for Software and IT Asset...

This is part #4 in the series focused on System Center Service Manager (SCSM) 2010 Beta 2 Portal feature. This video shows the process of importing the Configuration Manager's packages into SCSM.

This is the part #5 in the series focused on System Center Service Manager (SCSM) 2010 Beta 2 Portal feature. In this video, Dan Boldo from the SCSM product team, shows how we associate a package with a category and in essence shows how we create the...