The System Center Platform in Service Manager Part 4: The Management Service – Try It! This post is a continuation in the series which describes the System Center common platform components implemented in Service Manager. Previous posts: The System...

This is a continuation of the ‘The System Center Platform in Service Manager’ series. Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform in Service Manager Part 2: The Model-Based Database...

This post is a continuation in the series which describes the System Center common platform components implemented in Service Manager. Previous posts: The System Center Platform in Service Manager Part 1: Introduction The System Center Platform...

Many customers of Service Manager use the product in a non-English language and in some cases customers will deploy Service Manager into an environment where many users of the same installation of Service Manager will use the product in different languages...

A new video from MMS 2009 has been posted on TechNet Edge. Clare Henry, our product manager, interviewed some of the engineering team members and one of our customers. Charlie Chase does a demonstration of the integration between Operations Manager and...

In my post today, I’m continuing with the “Develop and Test the Change” process in the MOF Change and Configuration SMF. This process starts after a change request has been approved and scheduled Service Manager. See my previous post about approving and...

In my last post I went over the Deployment process that brings over MP’s from Service Manager and how those MP’s drive the structure, data, and reports for Data Warehouse and Reporting. Once the schema and reports are deployed, we need to populate the...

One question I often hear deals with evaluating Service Manager using the least amount of lab resources. You can use just one computer to evaluate Service Manager. Because you cannot install both a Service Manager and data warehouse management server...

Modeling in the System Center common platform involves defining new classes, properties on those classes, and relationships between those classes. In a previous post , I showed you how to define a new derived class in a management pack to extend the Service...

I neglected to attach the Appendix A, an HTML list of classes, to the previous post about Using the CSV import feature . I've attached it to this post.

Neil Lydick, one of our developers, wrote an excellent document containing overview and how-to information for importing information using a Comma Separated Value (CSV) file. This feature can be used to: · Create Configuration Item or Work Item...

In my post today, I’m continuing with the “Approve and Schedule the Change” process in the MOF Change and Configuration SMF. This process starts after a change request has been classified and submitted in Service Manager. See my previous post about Classifying...

Here's one of my favorite (as yet) undocumented features in Service Manager - search extensibility. This is what the Search toolbar looks like normally in Service Manager (this is a Beta 2 build so it might look slightly different than what you have...

Sometimes when you need to make some changes nothing beats a good ol’ text editor. There are cases right now where the only way to change something in Service Manager is by editing the management pack XML directly. There are also cases where it is just...

  In my last post I went over the management pack synchronization process that brings over MP’s from Service Manager and how those MP’s drive the structure, data, and reports for data warehouse and reporting. Once those MP’s are synchronized between...

We've put together a hosted virtual machine environment for you to test drive System Center Service Manager! http://www.microsoftservicemanagertestdrive.com/ You can access it through a browser and even save state so you can come back to it later...

In my previous blog post, I talked about Initiating the Change , which is the second process in the MOF Change and Configuration SMF. Today I’ll discuss the “Classifying the Change”, step which is brief but important. Figure 1 shows the high-level...

Hi, We are Melissa Quintanilha and Kevin Decker, User Experience Designer and Researcher for Service Manager. Together we make up the User Experience team for this product. User Experience encompasses much more than just the User Interface (the...

Hi everyone, Since releasing Beta1, we have received feedback from our customers that they are facing increasingly high cost in terms of maintaining their plumbing system. This has also been experienced by some of the SM team members. In view of...

In my last post I gave an overview of some of the components that make up Data Warehouse and Reporting. One of the components of the DW is the Management Pack Synchronization. Because the structure and data within the DW is driven by MP’s within Service...

Hi I am Ketan Ghelani, Program Manager on the Service Manager Team responsible for Incident and Problem Management. I will write a series of posts on Incident Management. I will show how to map a sample Incident Management Process scenario to the capabilities...

In my last post, Creating Project Guidance , I talked about how we produce scenario-based documentation and mentioned something called narrative documentation. This post gives some more detail about what that is. For the Service Manager documentation...

Last post, I wrote about retrieving management packs from Service Manager and I don't really have a lot more to say about retrieving the management pack information, except for provide a way where we don't have to specify formatting.   Generally...

In my last blog post , I covered the first process in the MOF Change and Configuration SMF called “Baseline the configuration”. Today, I’ll pick-up where I left off and cover the next process, “Initiating the Change.” Figure 1 shows the MOF Change...

The System Center Platform in Service Manager Part 3: The System Center Data Access Service This is a continuation of the ‘The System Center Platform in Service Manager’ series. Previous posts: The System Center Platform in Service Manager Part...