In this blog post I’m going to explain in detail how to add new properties to an existing class and make the corresponding changes which are required to enable reporting on the new properties. For this example, we’ll add a new CostCenter property to our...

The Service Manager 2010 RTM Evaluation bits are available for download now. You can get them here: http://www.microsoft.com/downloads/details.aspx?FamilyID=3bacb364-9829-41d0-8faa-b0ed366f73aa&displaylang=en A couple of things to note about the...

Just a few moments ago here at the Microsoft Management Summit, Bob Muglia, President of the Server & Tools Division at Microsoft, announced the RTM of System Center Service Manager 2010! We actually hit the RTM milestone a few weeks ago, but managed...

  A key integration point of Service Manager (SM) with its sister product, Operations Manager (OM) is that of the Alert Connector. In a nutshell, when this connector is created, a connector is created in both SM and OM. The newly created OM internal...

The easiest way to get information about users into the Service Manager CMDB is to use the Active Directory connector.  Not everybody uses AD for storing user data though so in this blog post I’ll show you how you can quickly insert user information...

We decided to change the dates for the System Center Service Manager webcasts to occur after the Microsoft Management Summit so that folks attending the conference could get the first look at all the cool demos we've been preparing. These are the new...

We have a few blog posts out there about modeling in Service Manager (including a new one from Kuntal on relationships), so I’m going to pull together an index of them here for easy reference: Modeling: Extending and Deriving Classes Modeling...

  In Service Manager, SQL Server Full-Text Search is used to search knowledge article stored in DB. The data is either in .rtf format or .txt format. In this blog post, we only focus on .RTF iFilter issue. For English knowledge article, we are currently...

So you’ve deployed the data warehouse and tried out the reports but now you want to want to make it your own. You may be trying to recreate some reports you’ve been using forever and now need to run them against the Service Manager platform, or perhaps...

We have started up a new very technical blog for the System Center common platform .  Since the platform underlies multiple System Center products we wanted to create a blog where we could talk about the platform in a product-agnostic, generic way...

Here’s one trick you can use to build command line for installing SM components silently (e.g. for install them with some script file). First of all if you execute command “ setup.exe /?” command line parameters will be shown (see screenshot below...

TAP and RDP customers can now download the Authoring Console Beta 2 Preview from Connect.  This version of the authoring console will work with the recently released RC version of Service Manager. This release contains several key improvements and...

Update: These have been rescheduled. Please see the new blog post: http://blogs.technet.com/servicemanager/archive/2010/04/05/new-dates-for-system-center-service-manager-webcasts.aspx =========================================== ================...

OK, great job! You've figured out how to extend classes . Now, how do you programmatically access them? I wrote up this quick example to show you how you can extend the Microsoft.Windows.Computer class with a couple of properties and then create an object...

This blog posts demonstrates how to configure a notification workflow in Service Manager that sends out notifications on assignment or reassignment of an Activity. 1. Steps for creating this custom workflow: 1. Create a new XML file – Name it: Custom...

As people test out Service Manager and the integration to Operations Manager, this question comes up pretty often.  The situation is typically that a connector has been created between SCSM and SCOM.  Then at some point SCSM is uninstalled and...

It is possible to import objects from domain which is in some other forest than your console. You can also import data from untrusted domain, or domain your current domain doesn’t trust. You can even use console from another forest domain. Data source...

We released System Center Service Manager 2010 Release Candidate on schedule today! It is now available for our TAP and RDP customers (only) across the world and can be downloaded from http://connect.microsoft.com starting now.  This is the final...

We’ve been putting all of our heads together here in Redmond since the Opalis acquisition announcement to figure out the best way to leverage the Opalis technology with Service Manager and the rest of System Center.  Today we announced the availability...

Each individual user can configure his/her knowledge search providers. This blog post demonstrates how to configure knowledge search providers. 1. Go to knowledge search and click link Manage Knowledge Search Provider under search term textbox. 2. Click...

There have been some requests for viewing the parent work item (particularly Change Request) information along with the activity information. This blog post demonstrates how to create a view for all activities that are a part of a Change Request, where...

OK, speaking of hidden features …  I didn’t even know about this one until today.   Somewhere along the way the console framework development team added support to the Grid view type to copy the data from selected objects in the grid view...

Below is a skeleton of how a view definition looks like in a management pack. < View ID = " [UniqueViewID] " Target = " [TargetClass] " Enabled = " true " TypeID = " Console!GridViewType " Accessibility = " Public " > < Category >...

The Operations Manager CI (Configuration Item) Connector automatically synchronizes discovered managed objects from Operations Manager to the Service Manager CMDB. For example, right out of the box, if you create a CI connector between Operations Manager...

This blog post is intended for software development engineers building advanced solutions for Service Manager and have a need to localize their solutions. Before reading this post, please check out this blog post on localizing content in management...