Did you know that you can send notifications to groups of users using SCSM?  It’s really pretty straightforward and so one Microsoft’s Premier Field Engineers, Antoni Hanus, volunteered to write a guest blog post about it to make sure everyone knew...

We get asked this one a lot: What happens when two people edit the same object (like an incident record for example) at the same time? It’s inevitable in a distributed application with many people that each have their own interface that you will have...

This blog post will cover how you can set up incident resolution service level agreements (SLAs) in Service Manager 2010. There are some things that we still need to add support for in this area, but we’ll at least explain what you can do with SCSM...

Intel has released a video driver update that fixes an issue in some computers that use that onboard video driver when using the main Service Manager console. Please visit this KB article for more information and to get the link to the Intel video driver...

================================== UPDATE: All the files are there now and the link to the KB article works. Sorry for the snafu. For those of you that downloaded already, the additional file is the MP library update for the Authoring Tool - KB2390520_MPLibraryUpdate_AuthoringTool...

Some great news from Provance…. New Version 1.1 Release Now Available The new version 1.1 release of the Provance IT Asset Management Pack is now available for download! Version 1.1 provides support for the new Service Manager Authoring Console, as well...

Please see this blog post for an update on the resource kit plans and the announcement of the release of the Exchange Connector and Send Email solution: http://blogs.technet.com/b/servicemanager/archive/2011/01/07/exchange-connector-released.aspx ...

Awhile back we announced the release of the SCOM MP for monitoring SCSM .  We didn’t mention that about the same time we also released the SCCM Configuration Pack for SCSM to help validate that you have the best practices configuration for SCSM running...

This is a simple trick that is a little hard to discover but can be very useful. Let’s say you are working an incident and you want to see the affected user’s configuration items (computers, etc.) or maybe you want to see if he currently has an other...

Pratibha Mallya, one of the developers on the System Center Data Access Service team has just posted a new blog post on the System Center Platform Blog about how to use some of the more advanced capabilities of the ObjectQueryOptions class. This is useful...

Adam Hall over on the Opalis blog has listed out the activities that will come in the upcoming SCSM Integration Pack in the 6.3 release of Opalis later this year. As you can see below we have provided some generic activities that allow you to manipulate...

Update: All the discussion on this post led me to create a much better solution called Send Email that ships with the Exchange connector. I HIGHLY recommend checking that out as a better alternative to this. http://blogs.technet.com/b/servicemanager...

One of the first things customers ask when they evaluate Service Manager is '”Does Microsoft itself use Service Manager?”. The answer is “Yes!” There are quite a few internal groups here at Microsoft that are using SCSM in production...

Adam Hall, the Technical Product Manager for Opalis has put together an inspiring demo video of using many System Center products together to manage the process of Physical to Virtual (P2V) migrations.  The demo uses Opalis to orchestrate and automate...

I’ve been meaning to blog this one for a while now. Here’s the scenario… Customer wants to be notified (or trigger a workflow) when the property changes from X to Y. Easily done. Just configure the subscription to be Before Value...

Update: Cumulative Update #3 is now available and replaces Cumulative Update #2. The Service Manager team is very pleased to announce the availability of Service Manager Authoring Tool 2010 and Service Manager Cumulative Update 2 (KB2193861) ! ...

Last week, we made a major update to the 'SMLets' CodePlex cmdlets project for Service Manager. This release is called 'Beta 1' and has been expanded from the original 3 cmdlets for incidents to 48 cmdlets and functions and a bunch of scripts. This release...

When you create a new view in the Service Manager console, if you choose to base the view on a Combination Class (aka Type Projection), then you can choose to show properties of related objects in the column. For example, in an incident view you might...

Shift the enforcement and management of IT GRC requirements from people to Microsoft technologies . Overview Today's IT organizations often find it challenging to comply with governance, risk and compliance (GRC ) initiatives, whether they are...

Maybe after you have customized the incident class using the Authoring Tool to extend the class and customize the form you want to hide the Extensions tab. How do you do it? Simple – import this MP: http://cid-17faa48294add53f.office.live...

Update: Cumulative Update #3 is now available and replaces Cumulative Update #1. Also the Authoring Console RTM is now available. Hello all, The Service Manager team is very pleased to announce the availability of Service Manager Authoring...

Miao Jun Huang, one of the data warehouse platform testers on the Service Manager team put together a great troubleshooting guide for the data warehouse.  Ideally the DW operates smoothly as a black box and you never have to worry about it. ...

Kurt Van Hoecke, a System Center consultant in Belgium that organizes the Belgium System Center User Group, has put together a great index of all the good blog posts out there on this blog and some of the other ones like Anders' and Patrik's. Check it...

A question that comes up fairly often is how to programmatically determine which objects are related to another object. An example of this is: "How do I get the members of a group?" Here is a quick code sample that shows how to do this: using System;...

Those of you that are adventurous to create your own EnumerationValue hierarchies may notice that your new List doesn't show up in the Authoring –> Lists view in the Service Manager console. That may actually be desirable because you don't want...